Billing Systems Analyst II

Hi, I'm Aline Araujo, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

CSG International, as the one of the largest business support solutions (BSS) providers, provides solutions to a global client base. Join an elite team of IT professionals who are driven for success in finding innovative ways to solve problems for our company and clients. We respond to the complexity of a dynamic, convergent world with a flexible set of needs-based solutions, innovative new technologies and forward thinking that helps our clients solve business problems and identify new opportunities and revenue streams

We are looking for a Billing Systems Analyst II who will:

• You’ll meet with clients or internal teams to gather and document business requirements and/or tasks.
• You’ll be the primary point of contact for client’s business interests and work toward resolution of issues.
• You’ll assume overall responsibility for defining a solution that matches client’s business needs.
• You’ll develop and maintain documentation for all client and/or internal processes and procedures.
• You’ll lead testing efforts for projects that introduce new systems and technologies into the contact center.
• You’ll be responsible for act as liaison with technical groups to ensure business needs are met fully with technological solution.
• You’ll be responsible for working with internal teams to determine production impact of process implementations.
• You’ll help the Leaders and Managers on mentoring process for entire Managed Services operational team.
• You’ll be the responsible for the quality assurance of all managed services and internal and external documents.

Is this opportunity right for you? We’re looking for candidates who:

• Holds a degree or Diploma in Information Technology, Computer Science or Engineering.
• Understands end-to-end systems and interfaces.
• Has proficiency in English in a business environment
• Has the ability to work independently and in a customer environment
• Analyzes solutions for customer requirements.
• Understands of configuration and release management processes, procedures and practices.
• Ha the ability to troubleshoot issues discovered in automated processes.

Competitive Differentials
• Experience in trouble ticket management.
• Working knowledge of SQL would be an asset.

Our Guiding Principles

Impact

Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity

Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration

Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

CSGer Perks & Benefits (Feel free to adjust this by regional benefits!)

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental and Medical
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.

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Location(s):

Brazil Remote