Billing System Analyst ||

​Hi, I'm Arison Ferreira, your recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

We are seeking a motivated and curious individual to join our team as a Billing System Analyst II. This role is ideal for someone who is eager to learn and grow within the billing systems domain. You don’t need to have prior experience with our billing system—we’ll provide comprehensive training—but a passion for learning and problem-solving is essential.

We are looking for a Billing System Analyst || who will:

• Learn and develop deep expertise in our billing systems over time.

• Design and implement business support solutions within telecoms, cable and media clients. Understanding of industry solutions – off the shelf products and managed service solution providers. Will develop a deep understanding of CSG interface solutions.

• Works with peers/customers to ensure end to end project business functionality of interface API’s are completed successfully from project scheduling, and design through implementation. Accountable for ensuring the solution properly satisfies them that their business problems and requirements are met.

• Ability to challenge approaches through thought-leadership to draw out the best solutions by providing consultation and solutions to improve customer’s business efficiencies and solve customer's business problems both within and beyond the scope of an existing project. Bring awareness of potential new opportunities for adding more products and services back to CSG into the account.

• Documents interface solutions, creates validation test scripts, and supports interface api upgrades, integrations, validations and implementations with clients and vendors.

• Responsible for delivering feedback to the Product Management team to ensure that future releases of the products meet the ongoing needs of the customer/business. Translate customer needs into actionable technical solutions.

• Communicate clearly and professionally with both technical and non-technical stakeholders.

Is this opportunity right for you? We are looking for candidates who have:

• Bachelor’s degree in Business, Computer Science, or Information Technology or equivalent experience required.

• In-depth understanding of client needs and the broad impact of changes in the business environment and industry trends.

• Strong communication and interpersonal skills.

• Willingness and ability to learn complex systems and processes.

• Customer-focused mindset with a proactive attitude.

• Highly developed analytical and problem-solving skills.

• Ability to read, write, speak and understand the English language in a business environment.

• Basic knowledge of Microsoft Office software, including Word, Excel, and PowerPoint required.

• Excellent organizational skills, including the ability to consistently adhere to multiple deadlines and adapt to a frequently changing workload.

• Excellent verbal and written communication to effectively convey and clarify complex information and consulting with customers and influencing others.

• Solid understanding of project management and requirements management processes to ensure primary responsibilities are completed within accepted standards and templates.

• Works independently and collaborates with peers when necessary.

Nice to have

• Previous experience working with billing systems or similar platforms.

• Familiarity with software integration or technical support.

• Familiar with SFTP and Communication Protocols, i.e., HTTPS, SOAP, VPN, etc.

• Experience in supporting XML, JSON, and REST interface APIs.

• Awareness of Agile Software development methodologies such as SAFe or KanBan

• Basic knowledge of log observability tools such as Kibana.

CSGer Perks & Benefits

• Sulamerica Health

• Sulamerica Dental

• Vidalink

• Food/Meal Voucher

• Child Care Assistance

• Day off: on birthday

• Gympass

• Language assistance

• Digital course platform

• Volunteer time off: 2 days a year

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Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.