Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
- Support Customer and Partner Financial Onboarding: Support and manage the financial onboarding of new merchants and partners into the Zipline financial system ecosystem, ensuring compliance with all requirements and actively following up on missing information.
- Preparing and Processing Payout Lifecycle: Manage the generation, validation, and initiation of weekly and monthly partner payout statements, ensuring high accuracy and compliance.
- System Optimization and Implementation Support: Assist with User Acceptance Testing (UAT) and system architecture enhancements for new billing engine implementations.
- Root-Cause Dispute Resolution: Deep-dive into merchant disputes and systemic billing errors, identifying root causes and assisting with implementing long-term system fixes. Propose concession payments to Revenue Manager and Customer Success for approval.
- Month-End & Reconciliations: Prepare month-end close journal entries as assigned and support the senior billing analyst as needed.
- Process Automation and Continuous Improvement: Continuously evaluate current billing workflows to identify process improvements and eliminate manual interventions, helping to scale Zipline’s financial operations.
- Customer, Partner Relationships: Build and maintain positive professional relationships with internal and external stakeholders.
- Experience: 3+ years of experience in billing operations, financial system, corporate accounting (high-growth tech experience is a major plus).
- Bachelor's degree in Finance or Accounting, or a related field.
- Advanced Excel proficiency (Power Query, VLOOKUPs, Pivot Tables) is required and critical to success.
- Experience with NetSuite/Oracle or similar Tier 1 ERP and financial products (FISPAN, Stripe, billing engines)
- Strong data analytics capabilities; familiarity with SQL or data visualization tools (Mode, Tableau, PowerBI) is highly preferred.
- Detail-oriented approach with strong organization skills
- Strong communication (written and verbal), interpersonal and listening skills
- Proven ability to navigate ambiguity, manage competing priorities in a fast-paced environment, and translate complex technical issues into clear financial impacts.
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!
Skills Required
- 3+ years of experience in billing operations, financial systems, or corporate accounting
- Bachelor's degree in Finance, Accounting, or a related field
- Advanced Excel proficiency (Power Query, VLOOKUPs, Pivot Tables)
- Experience with NetSuite, Oracle or similar Tier 1 ERP and financial products (FISPAN, Stripe, billing engines)
- Strong data analytics capabilities; familiarity with SQL
- Familiarity with data visualization tools (Mode, Tableau, Power BI)
- Detail-oriented with strong organizational skills
- Strong written and verbal communication, interpersonal and listening skills
- Ability to navigate ambiguity, manage competing priorities, and translate technical issues into financial impacts
- High-growth tech experience
Zipline Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zipline and has not been reviewed or approved by Zipline.
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Healthcare Strength — Healthcare coverage is consistently described as comprehensive and high quality, with multiple plan choices, low out‑of‑pocket costs, and additions like HRA, One Medical, and fertility support.
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Parental & Family Support — Parental and family leave is highlighted as generous and meaningfully used, reinforcing support for major life events.
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Leave & Time Off Breadth — Paid time off, sick days, and holidays are portrayed as solid and broadly available, contributing to overall benefits depth.
Zipline Insights
What We Do
Zipline is the world's largest autonomous delivery network and is powered entirely by fixed-wing drones. Our fleet circles the equivalent distance of the equator every 2.5 days, and we have shipped hundreds of thousands of critical medical products across Rwanda, Ghana, and now beginning in the United States.
Why Work With Us
Zipline is the perfect intersection of super cutting-edge tech, deep social mission, and extremely compelling business case. Our small, scrappy, customer-obsessed, humble, and mission-driven team has set the bar for what is possible in the drone logistics industry globally, and has designed some incredibly elegant technology in the process.
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