As a member of the Vonage Business Applications Engineering team, this individual will perform administration and configuration tasks in a timely, secure, high quality, and efficient manner. You will be working with Product Owners, Business Stakeholders and Engineering Teams as well as helping to support the end users.
Your key responsibilities:- Administration and support of Zuora and related applications.
- Collaborate with Product Owner, engineering and business stakeholders to understand business requirements related to Zuora Billing.
- Design, implement, and maintain Zuora configuration and customization of Zuora applications to meet the evolving business needs.
- Support and maintain Zuora integration with 3rd party systems (Salesforce, Avalara, Oracle, payment processors etc.).
- Maintain up-to-date knowledge of system functionality, customization, and integration and provide recommendations for process improvements.
- Serve as internal SME and provide guidance on best practices, using domain knowledge and prior experience.
- Education & Experience: Bachelor's degree in Business Operations, Computer Science, Information Services, or related field preferred; 2+ years of hands-on Zuora Billing configuration experience.
- Certifications: Certified Zuora Admin with Zuora Billing certification.
- Zuora Expertise: Proficient in Zuora sandbox testing, production environment deployment, and the Zuora Billing module: Customers, , Product Catalog, Subscriptions, Billing, Invoicing, Payments, and Avalara Tax.
- Advanced Features: Skilled in Order Harmonization and Orders implementation; Invoice Settlement.
- Zuora Admin Tasks: Experienced in admin activities such as managing user access, billing documents templates, tax template, custom objects, workflows, payment gateways, notifications, 360 Sync, systems integration, and reporting.
- Business Process Knowledge: Strong grasp of quote-to-cash (Q2C) processes and identifying technical debt and process improvement opportunities.
- Soft Skills: Excellent communicator with the ability to explain technical concepts to non-technical stakeholders, self-driven, and effective at managing multiple priorities.
- Opportunities for career growth and professional development.
- A dynamic and inclusive work environment.
- Work with cutting-edge technologies in a rapidly evolving industry.
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
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What We Do
We’re making communications more flexible, intelligent, and personal, to help enterprises the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
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