The Role
Manage a team of Billing Specialists overseeing claims submission, payment posting, AR management, denial resolution, training, process improvements, customer engagement, and reporting to optimize revenue cycle performance for home care agencies.
Summary Generated by Built In
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
We are seeking an experienced Billing Supervisor to join our team. This role is responsible for managing a team of Billing Specialists, focused on supporting our home care agency customers in executing their revenue cycle operations. This position is a good fit for someone who thrives in a collaborative environment, and is passionate about supporting home care service delivery by ensuring accurate and timely reimbursement for the important care agencies provide in home and communities.
This role follows HHAeXchange’s hybrid work model (3 days/week) out of our Bloomington, Minnesota office location.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Job Duties
- Manage a team of Billing Specialists responsible for:
- Generating and submitting claims to insurance companies, government programs, and other payers for services provided to patients.
- Utilizing agency management software to accomplish billing tasks efficiently.
- Payment Posting: Recording and posting payments received from insurance companies, patients and other sources to the appropriate patient accounts in the billing system.
- Accounts Receivable Management: Monitoring and following up on unpaid claims, rejections/denials, and any outstanding balances to ensure timely collections.
- Serve as a revenue cycle subject matter expert for the team, researching and resolving challenging billing discrepancies or denials to facilitate reimbursement.
- Develop and update team training documentation to ensure continuous improvement
- Manage and enhance internal and externally facing operational processes, identifying and implementing improvements
- Collaborate with other operational and product teams to refine service delivery and enhance the overall customer experience.
- Drive customer satisfaction, retention, and advocacy through strategic engagement, ensuring high Net Promotor Scores (NPS) and strong customer references.
- Regularly interface with customers to understand their needs, goals, and how we can best support them. Address customers inquiries promptly, coordinating with cross-functional teams for swift issue resolution.
- Analyze customer performance metrics, identify trends, and suggest improvements to optimize revenue cycle processes. Generate reports on billing and AR performance, including key metrics and KPIs, for internal and external consumption.
Other Job Duties
- Other duties as assigned by supervisor or HHAeXchange leader.
Travel Requirements
- Travel up to 10%, including overnight travel
Required Education, Experience, Certifications and Skills
- 5+ years of Revenue Cycle Management experience, with deep knowledge of billing, common denials, payment posting, electronic transaction formats, and payer portal navigation.
- Home Health Agency knowledge: Understand the processes and requirements related to exchanging health care information with Home Health Agencies, including compliance with regulations and standards.
- Proven success in customer engagement and relationship management.
- Strong working knowledge of Microsoft Office Suite, including Excel, Outlook, PowerPoint, and Word.
- Strategic, intellectually curious, and skilled at solving problems with clear, fact-based recommendations.
- Detail-oriented with strong written and verbal communication skills.
- Adaptable to change, and collaborative across cross-functional teams.
- Self-starter with a strong work ethic, professionalism, and integrity.
The base salary range for this US-based, full-time, and exempt position is $80,000 - $90,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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The Company
What We Do
At HHAeXchange, we believe that healthcare should be simple, effective, and transparent. Since 2008, HHAeXchange has been at the forefront of delivering better homecare by helping payers and providers achieve operational efficiency, increase compliance, and improve patient outcomes. Today, HHAeXchange is the premiere homecare management software for the Medicaid LTSS population. Our acquisition of Annkissam, a leading provider of enterprise software for self-direction services, allows us to deliver the most complete, end-to-end homecare management solution in the market. We act as the single source of truth in connecting providers, payers, and members through our intuitive web-based platform, enabling unparalleled communication, transparency, and visibility.
