Billing Sr Analyst - GBS Americas

SGS is the global leader in inspection, testing and certification, setting the international benchmark for quality and integrity. Through GBS by SGS, we centralize essential services such as Finance, Human Resources, IT and Procurement to drive efficiency and innovation. Our GBS Americas hub in Bogotá supports transformation across Latin America and North America, enabling smarter operations and delivering exceptional value to our clients worldwide.

Main Responsibilities

Responsible for ensuring that company clients are billed accurately. Issuance of invoices in accordance with corporate guidelines. The Senior Billing Analyst will also work closely with other B2C analysts and specialists to manage customer receipts, disputes, and escalations to local operational and finance teams.

Specific Responsibilities

• Oversee the billing process, including invoice generation, account reconciliation, and billing data review.

• Review and manage large datasets to ensure customer billing accuracy.

• Establish and/or maintain contracts, billing rules, and transactions.

• Investigate and resolve complex billing issues.

• Collaborate with cross-functional peers to ensure precise and efficient billing practices.

• Assist in the training and development of other billing analysts.

• Monitor accounts receivable (AR) and transactions.

• Supervise the company’s revenue intake.

• Analyze billing procedures and identify opportunities for process improvement.

• Create analytical reports and present them to supervisors.

• Participate in monthly and quarterly audits and clean-up activities.

• Detect and resolve errors in billing operations.

• Cooperate closely with the AR team on any other customer-related matters.

Profile

• Academic Background: Professional degree in Engineering, Administration, Economics, Accounting, Finance, or related fields.

• Experience: Between 2 to 3 years of professional experience.

• Technical Knowledge: Proficiency in MS Office tools; Advanced Excel.

• Languages: English (B2 - C1 level).

Core Competencies (Leadership & Soft Skills)

• Fosters Innovation: Challenges the status quo; promotes new ideas and innovative solutions within their work area.

• Strategic Thinking: Stays informed about markets and competitors; considers the future impact of current work and identifies business risks/opportunities.

• Translates Strategy into Action: Explains strategies clearly; translates direction into short and medium-term plans; sets demanding goals and monitors progress.

• Influences Internally and Externally: Leads conversations with compelling messages; builds trust and speaks with authority on known topics.

• Development Focused: Addresses inappropriate behavior; offers helpful advice; identifies development needs for self and others.

• Effective Collaboration: Encourages participation in decision-making; shares information openly; leverages diversity to foster teamwork.

• Builds High-Performance Teams: Keeps the team focused; delegates based on skills; motivates others and manages conflict with diplomacy.

• Embraces Change: Proactively seeks improvements; initiates change and adapts to new needs while helping others adjust.

• Leads through Uncertainty: Maintains confidence in ambiguous situations; takes timely risks and assumes responsibility for decisions; stays objective under pressure.

• Delivers Extraordinary Results: Challenges self and others to achieve high-quality results; prioritizes the customer (internal/external); adjusts plans to ensure key objectives are met.