Billing Specialist
Superior Service
Location: Anaheim, CA
Rate: $22-27Hr.
A Day in the Life:
Review completed service tickets from the technician for accuracy.
Verify that labor hours, travel time, parts, and materials are correctly documented and priced.
Coordinate with technicians, service managers, and dispatchers to clarify job details before billing.
Work with parts/warehouse teams to confirm costs and usage of materials.
Communicate with leadership on billing trends, delays, or disputes.
Apply correct billing rates according to customer contracts, pricing agreements, or master service agreements (MSAs).
Ensure invoices comply with customer requirements, e.g., purchase order numbers, special formatting, and not to exceed limits (NTE).
Generate and send invoices to customers in a timely manner.
Submit billing through customer portals or third-party platforms when required.
Respond to customer inquiries about invoices, charges, or account statements.
Monitor accounts receivable and follow up on overdue invoices.
Work with customers to resolve payment issues or disputes.
Support audits by providing detailed billing records and backup documentation.
Organizational Core Competencies:
Perform all duties with integrity, safety, and a professional mentality
Promote a positive and inclusive work/team environment
Communicate all program deficiencies and improvements
Report all non-conforming work
Ensure effective communication
Demonstrate discretion, confidentiality, and good judgment when dealing with sensitive company, personnel, and client information
Foster collaboration and communication
Education Requirements:
Associate’s degree or higher in a related field.
Years of Experience:
2+ years of experience in the related field required
2+ years of office experience required
Systems:
Proficient with Google and Microsoft Office Suite products (Excel, Word)
General computer operation and literacy required
Experience with Workday preferred
Soft Skills:
Excellent organizational and communication skills
Ability to interface with cross-functional teams and all levels of personnel/management
Strong problem-solving and analytical skills
Able to work independently, managing multiple responsibilities (i.e., self-starter, self-motivated)
Solid organization and time management skills
Effective verbal and written communication skills
Ability to think and act strategically and proactively
Strong writing skills
Resourcefulness, flexibility, and resiliency to operate in a dynamic work environment
Adaptability: adjusting to last-minute changes quickly and with ease
About Smart Care
Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.
Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at [email protected].
Skills Required
- Associate's degree or higher in a related field
- 2+ years of related field experience
- 2+ years of office experience
- Proficient with Google Workspace and Microsoft Office Suite (Excel, Word)
- General computer operation and literacy
- Experience with Workday
- Excellent organizational skills
- Strong verbal and written communication skills
- Ability to interface with cross-functional teams and all management levels
- Strong problem-solving and analytical skills
- Ability to work independently and manage multiple responsibilities (self-starter)
- Time management, adaptability, resourcefulness, and resiliency in dynamic environments
What We Do
Smart Care Equipment Solutions is the new stand-alone company that was formerly the Equipment Care division of Ecolab. We are the nation's largest independent commercial kitchen equipment service and maintenance organization. While our name has changed, our commitment to world class care and support for our customers remains the same. Smart Care Starts with Smart People We offer our employees opportunity for career advancement and training! Always looking for top talent in the service technician field. Contact us to learn more!
