Billing Specialist

• Location: Cebu
• Team: Finance
• Reporting to: Sr. Manager, Global Billing Operations
• Employment Type: Full-Time

The Sr. Billing Coordinator plays a critical role in ensuring accurate and timely client invoices across a fast-paced, global billing environment. This position requires strong problem-solving skills, attention to detail, and the ability to collaborate across teams to resolve billing disputes, manage credit requests, and support revenue recognition compliance. Success in this role means consistently meeting deadlines, maintaining billing accuracy, and contributing to process improvements that enhance efficiency and client satisfaction.

• Ensure accurate client billing and resolve disputes promptly.
• Review contractual documentation for invoicing terms and ensure proper setup in billing systems.
• Manage billing department email inboxes and monitor outstanding credit requests.
• Troubleshoot billing issues and provide constructive solutions.
• Consistently meet monthly billing deadlines.

• Understand and apply revenue recognition rules to ensure compliance across teams.
• Maintain awareness of applicable foreign currency and sales tax requirements.

• Provide billing support for Sales, including ad-hoc reports and reconciliations.
• Collaborate with Sales and Client Services to reconcile activity between systems and respond to client requests.
• Participate in cross-training to ensure proper billing coverage.
• Oversee offshore billing team workloads and assist with inquiries.

• Communicate effectively with internal and external clients to resolve billing issues.
• Contribute ideas for process improvements and efficiency gains.
• Foster strong relationships across departments to ensure smooth billing operations.

• Degree in Accounting/Finance preferred.
• 3–5 years of B2B billing and finance/accounting experience.
• Experience in multi-currency accounting and high-volume invoice environments.
• Familiarity with financial systems such as Microsoft D365 Finance & Operations, Sales Hub, HighRadius Collection Cloud, and Power BI.
• Knowledge of P2P portals such as Ariba and Coupa.
• Strong proficiency in Microsoft Excel (pivot tables, v-lookups) and other Office applications.
• Strong communication skills, both verbal and written.
• Solid understanding of billing processes and compliance requirements.

• Highly organized with strong attention to detail.
• Solution-oriented mindset with accountability for results.
• Collaborative team player who promotes cooperation and transparency.
• Demonstrated drive for excellence and continuous improvement.
• Strong communication and problem-solving skills.
• Innovative thinker who anticipates customer needs and contributes new ideas.