Sangoma, a leading business communications provider, is looking for a detail-oriented Billing Specialist to join our finance team. With over four decades of experience in delivering innovative UCaaS solutions, we prioritize accuracy and customer satisfaction in our billing processes. As a Billing Specialist at Sangoma, you will be responsible for ensuring timely and accurate invoicing, managing billing inquiries, and supporting our customers with their billing needs. If you have a knack for numbers and a passion for excellence in customer service, we want to hear from you!
Your Role:- Prepare and issue accurate customer invoices in a timely manner, ensuring compliance with company policies.
- Manage billing adjustments, credit notes, and account reconciliations as needed.
- Review accounts for discrepancies and resolve issues promptly to ensure customer satisfaction.
- Handle customer billing inquiries and provide detailed explanations of charges and billing processes.
- Maintain accurate records of billing transactions and generate periodic reports for management.
- Collaborate with sales and customer service teams to gather necessary information for billing accuracy.
- Assist in the implementation of improvements to billing processes to enhance efficiency and accuracy.
Requirements
- 2-3 years of experience in billing, accounts receivable, or finance.
- Strong attention to detail and proficiency in managing numerical data.
- Familiarity with billing software and accounting systems; experience with Great Plains or Sage 300 is a plus.
- Excellent communication skills, with the ability to interact professionally with customers and team members.
- Problem-solving skills and a proactive approach to resolving billing issues.
- Proficiency in Microsoft Excel, including functions for data analysis and reporting.
Top Skills
What We Do
With over 40 years in the industry, Sangoma (TSX: STC; Nasdaq: SANG) is a trusted communications platform leader specializing in UCaaS, CCaaS, CPaaS, and SIP trunking and faxing.
We provide secure communications platforms for cloud, hybrid, and on-prem deployments, all built in-house. Our integrated approach combines voice, video, networking, and security technologies for an exceptional experience.
Sangoma proudly supports more than 2.7 million UC seats across 100,000 customers. Our ongoing commitment to innovation is evident through our leadership in the Asterisk and FreePBX open-source projects and our ten-year streak in the Gartner UCaaS Magic Quadrant.
