Espresso Partners, a Smart Care Solutions company, will help you find the best equipment for your needs, whether you are an independent cafe, restaurant, large chain, or specialty coffee roaster. We also understand that all of this wonderful technology needs maintenance and repair. Our Repairistas™ are second to none in the commercial espresso machine repair industry. We provide coffee and espresso equipment services for all brands– and provide vital feedback to industry manufacturers.
RESPONSIBILITIES:
- Answer inbound phone calls from service techs closing out of service calls
- Ensure proper checklists and paperwork are attached to service tickets after work is complete
- Work with service managers and techs to research issues on service tickets to ensure customers are billed properly
- Ensure accurate and timely invoicing to customers, according to customer-specific contracts and terms
- Create quotes and email to customers for approval for follow-up service calls
- Coordinate with parts department to order necessary parts for follow-up calls
- Monitor workflow status in dispatch software to ensure follow-up calls are being done in a timely manner
- Assist with emergency service requests by being a part of the evening and weekend on-call rotation
REQUIREMENTS:
- Ability to multitask in a fast-paced, ever-changing environment
- Strong verbal & written communication skills
- Must be able to have multiple interruptions per day while maintaining focus and attention to detail
- Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Proficient in Microsoft (Word, Excel, & Outlook)
- Strong work history with excellent references
- Adaptable to change and good with technology
- Ability to retain new information and pick up on new processes and programs quickly
- Strong team player with a positive attitude
- Excellent time management skills
- Demonstrated ability to make sound decisions under pressure
- Ability to take initiative to make things happen
- Previous customer service experience required
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
About Smart Care
Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.
Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at [email protected].
Top Skills
What We Do
Smart Care Equipment Solutions is the new stand-alone company that was formerly the Equipment Care division of Ecolab. We are the nation's largest independent commercial kitchen equipment service and maintenance organization. While our name has changed, our commitment to world class care and support for our customers remains the same.
Smart Care Starts with Smart People
We offer our employees opportunity for career advancement and training! Always looking for top talent in the service technician field. Contact us to learn more!
