Billing Specialist

Smart Care Equipment Solutions is a leading provider of services and equipment solutions dedicated to providing superior service to our customers. As we continue to grow, we are looking for a Billing Credit Specialist to join our team and support corporate and non-corporate account customers with invoice collection, pricing issues, order review and resolving credit-related disputes. This is an excellent opportunity for someone who thrives in a highly interactive role, customer-focused environment and is eager to contribute to meaningful challenges.
 

What’s in it For You:

• Make an Impact: Join a company committed to addressing some of the world's most critical challenges.
• Growth Opportunities: Shape your career with a company that values innovation, growth, and development.
• Inclusive Culture: Be part of an organization that fosters diversity, inclusion, and engagement.

What You Will Do:

• Account Collections: Perform collections for corporate and non-corporate accounts through outbound calls, invoice reviews, A/P portals, and email correspondence with Accounts Payable contacts.
• Customer Interaction: Respond to incoming calls, emails, and mail inquiries from customers, addressing any credit or payment-related issues.
• Dispute Resolution: Research and resolve invoice disputes and payment discrepancies in a timely manner.
• Communication: Maintain strong written and verbal communication to ensure business relationships are upheld while managing past-due accounts.
• Collaborative Support: Provide accurate and timely information to customers, sales teams, and credit departments to resolve issues and support the customer experience.

Position Details:

• The working hours for this position are Monday through Friday, 8:00 to 5:00 PM and 100% on-site at our Schenectady office.
   

Minimum Qualifications:

• High School diploma or equivalent
• 2 years of experience working in credit, finance, accounting, customer service, and/or related technical or customer service field
• No immigration sponsorship available

Preferred Qualifications:

• Bachelor’s degree in a finance, accounting, business or a related field
• Intermediate proficiency in Microsoft Excel or Access, or the ability to be trained
• Credit/collections experience and/or customer service experience related to large corporate customers
• Experience in Microsoft Office (Word, Outlook and Access)
• Excellent organizational and time management skills, with ability to manage multiple priorities and meet deadlines
• Effective oral and written communication skills
• Must have demonstrated initiative and ability to work independently
• Self-motivated and both detail and process oriented
• Proven analytical and problem solving skills
• Strong critical thinking and decision making skills

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at [email protected].