We are currently facing a nationwide mental health epidemic marked by escalating rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, individuals who are struggling and seeking support are often met with geographical and financial barriers, driving increased urgency for a new approach to behavioral health treatment.
At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our treatment programs combine curated groups, individual therapy, and family therapy into personalized, evidence-based treatment plans to provide long-term healing from home. By prioritizing connections among people with shared mental health experiences and goals, Charlie Health fosters sustainable healing and achieves industry-leading clinical outcomes, with over 90% of our clients seeing improvement in their most severe mental health symptoms.
Every member of the Charlie Health team is fueled by an unwavering passion for our mission. If you share this commitment, we invite you to join us in making a tangible impact on the mental health landscape.
The purpose of this position is to ensure all services delivered at Charlie Health are entered timely into the billing system and accurately submitted to insurance payers for reimbursement. This role is the first step in receiving reimbursement from payers so this candidate should possess a keen attention to detail, strong data review and analytics skills, and experience in finding root cause issues that will improve overall reimbursement from payers.
Our team is composed of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.
- Enter patient demographics, insurance information, and charges into the billing system for all services performed with a high level of accuracy
- Quickly identify and resolve account errors, claim rejections, and system issues that may cause reimbursement complications
- Identify trends and root causes related to inaccurate insurance billing, and report to leadership
- Collaboration across teams, contributing specialized billing knowledge to help minimize errors and increase clean claims percentages, accurate reimbursement from payers, and increase revenue
- Reconciling various billing reports and make appropriate claim corrections, identify system gaps in reporting, and audit submitted claims for potential errors
- Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account
- 3+ years of charge entry and billing experience, preferably in behavioral health
- Strict attention to details
- Knowledge of payer specific billing requirements
- Organizational skills
- Experience in navigating clearinghouses
- Highly organized and able to track workflows through various tools
- Proficiency in Microsoft office required
- Knowledge of medical billing practices, office policies and procedures
- Familiar with CPT, ICD-9, and ICD-10
- Excellent written and verbal communication skills
- Ability to maintain a high level of integrity and confidentiality of medical information
- Able to work a hybrid schedule of 4 days per week in our Nashville office and located within 75 minutes' commuting distance of the office
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
Note: We are not currently considering applicants in CA, CO, NY, and WA for this position. #LI-HYBRID
- Connection
- Care deeply
- We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
- Inspire hope
- We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
- Congruence
- Stay curious
- We ask “why” five times before we’re satisfied with the answer. We don’t stick to the status quo; we challenge our assumptions and remain humble.
- Heed the evidence
- Above all, we’re results-oriented. When we find data that calls our original plan into question, we modify or pivot.
- Commitment
- Act with urgency
- We work as swiftly as possible. The mental health crisis is relentless, and so are we.
- Don’t give up
- Our clients don’t give up and neither do we. Persistence is our superpower.
What We Do
Charlie Health provides personalized, treatment programs for teens, young adults, and families struggling with mental health and substance use disorders. Our team of forward-thinking, industry leaders leverage a tailored approach to evidence-based, comprehensive treatment plans. Through group, individual, and family therapy, we're providing clients with the support they need to achieve sustainable healing.
