Billing Specialist

Position: Billing Specialist
Employment Type: Full Time
Location: St. Petersburg, FL
Industry: Information Technology and Services
Who we are:
SmartChoice is a leading provider of business cloud communications with a unique portfolio of solutions including UCAAS, collaboration platforms, and dedicated contact centers. Through its 24x7x365 U.S. based support, white-glove service, and single point of contact approach, SmartChoice has become the go-to provider for a businesses’ technology needs and is one of the largest award-winning business phone system providers. SmartChoice is proud to service and support thousands of enterprises worldwide. Check out our website at www.smartchoiceus.com for more information.
Job Overview:
SmartChoice is seeking a diligent, motivated, and enthusiastic Billing Specialist to play an integral role in the monthly billing process by providing exceptional billing/customer support to our clients and organizing post-billing data for management.
Supervisory Responsibilities:

• None

You will be responsible for…

• Manage the Billing Distribution Inbox:
  
  • Create and monitor tickets for all inbound customer inquiries
  • Assign tickets accordingly
  • Own the response timeline to ensure issues are resolved in a timely manner and improve customer satisfaction
  • Own/Resolve all Level 1 & 2 billing inquiries
• Perform necessary data entry for monthly bill runs; audit invoices
• Assist Billing Manager with monthly bill run; serving as back up support when needed.
• Create and send one-time NRC invoices
• Coordinate with the PMs to conduct each client first bill review call
• Assist with the collation/organization of data for the post-mortem meeting
• Own the billing credits function from start to finish; run bi-weekly credits meeting
• Provide regular, accurate reports of billing data
• Perform other duties as assigned

What education & experience you’ll bring...

• Bachelor’s Degree; preferable in Finance, Accounting or Business Management
• 2+ years working in an accounting or billing role
• Experience within Telecommunications industry highly preferred
• Experience with billing systems a plus
• Proficiency in MS Office (MS Teams and Excel)

What skills & abilities you’ll bring...

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.

What we offer...

• Competitive salary
• Paid Time Off
• Medical, dental, vision and life insurance
• Flexible spending accounts
• Gym membership reimbursement
• Employer-matched 401(k) plan
• Exciting company events