WHO WE ARE
At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.
Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like.
Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays.
ABOUT THE ROLE
We are looking for an experienced and dynamic Billing Specialist to join our growing FinOps team, based in Lisbon. This role will be responsible for owning billing operations for our US and Brazil markets, working closely with our Product and Account Management teams to ensure new customers are set up accurately and billing runs smoothly. You'll be joining a global billing team spread across Portugal, Stockholm, and the US.
Billing Operations:
Own end to end billing for the US and Brazil markets
Set up new customers in our billing systems, ensuring accuracy from day one
Collect and manage W9/W8 tax documentation as part of the customer onboarding process
Partner closely with Product and Account Management teams to ensure the right information flows through to support accurate, timely billing
Support global implementation activity for new customers, working with our VP of Global Implementation
Cross Functional Collaboration:
Act as a key point of contact for billing related questions from Product and Account Management
Work with the wider FinOps team (10-12 people) and the billing sub team (3-4 people across Portugal, Stockholm, and the US) to maintain consistent processes
Support the transition of processes as parts of the function evolve
Track and Optimise Performance:
Utilize system data and reporting to track key billing operational metrics
Drive continuous improvement in accuracy, timeliness, and operational efficiency
Experience: 2 to 3 years of billing experience, ideally within the Americas
Tax Exposure: Some experience with tax documentation collection (W9/W8) is a plus
System Proficiency: Comfortable working with bespoke or evolving billing systems, no specific platform experience required
Skills: Strong analytical and Excel skills, high attention to detail, and a collaborative working style
Mindset: A startup mentality, comfortable in a fast paced, evolving environment, and confident working independently as an individual contributor
Languages: Fluent in English and Portuguese
Shape Your Role and Make an Impact
Join a dynamic environment where you can take ownership, drive change, and continuously embrace new challenges. We’re looking for dedicated and highly motivated individuals who thrive in a fast-paced environment and enjoy collaborating across different areas of the organisation.
Skills Required
- 2 to 3 years of billing experience, ideally supporting the Americas
- Experience collecting tax documentation such as W9 and W8 forms
- Strong analytical skills
- Strong Microsoft Excel skills
- High attention to detail
- Collaborative working style
- Comfort working with bespoke or evolving billing systems
- Startup mentality and comfort in a fast-paced, evolving environment
- Ability to work independently as an individual contributor
- Fluency in English and Portuguese
What We Do
Trustly is a global fintech company providing Pay by Bank and open-banking payment solutions. Its platform connects merchants and consumers through bank-account payments, enabling real-time transfers, payouts, recurring payments, account verification, and fraud-aware checkout experiences. Trustly’s bank network helps businesses modernize payment acceptance, reduce costs and intermediaries, improve conversion, and offer secure, convenient alternatives to traditional card-based transactions across international markets.
