Billing Specialist
As our Billing Specialist, you will be responsible for ensuring accurate and timely customer invoicing while supporting exceptional customer service and operational efficiency. This role serves as a key liaison between customers, Sales, Accounts Receivable, and internal departments to manage billing activities, resolve invoice discrepancies, and ensure compliance with customer requirements. You will play a critical role in supporting cash flow, maintaining accurate billing records, and contributing to the overall success of our customer relationships.
Key Responsibilities
Billing & Invoice Management
- Prepare, review, and process customer invoices accurately and on schedule.
- Submit invoices through customer-specific billing portals, ensuring compliance with customer requirements.
- Monitor customer portals for invoice status, rejections, required actions, and updates to purchase orders (POs) and change orders.
- Research and resolve billing discrepancies and rejected invoices to support timely invoice processing and payment.
- Maintain accurate billing records and customer account information.
- Develop and maintain a strong understanding of customer billing requirements, portal processes, and company procedures.
- Ensure all billing activities comply with company policies, customer contracts, and regulatory requirements.
Customer Service & Relationship Management
- Serve as a primary point of contact for customer billing inquiries, invoice corrections, and account-related questions.
- Maintain professional communication with customers to ensure billing requirements and expectations are met.
- Collaborate with Accounts Receivable to support collection efforts and resolve outstanding balances.
- Partner with Sales, Operations, and other internal departments to ensure billing accuracy and timely issue resolution.
- Generate billing reports and assist with month-end closing activities.
What You Bring
- High school diploma or GED required; Associate's degree in Accounting, Business, or a related field preferred.
- 2+ years of billing, accounts receivable, accounting, or related experience in manufacturing, logistics, or construction.
- Familiarity with sales tax, purchase orders, and contract billing.
- Experience using customer billing portals such as Ariba, Coupa, Oracle, SAP, OpenInvoice, GEP, TRACK, or similar platforms.
- Experience with ERP or accounting systems preferred.
- Proficient in Microsoft Office Suite with intermediate proficiency in Microsoft Excel.
- Strong organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to prioritize multiple tasks, meet deadlines, and work effectively in a fast-paced environment.
- Demonstrated ability to collaborate across departments and provide exceptional customer support.
Skills Required
- High school diploma or GED
- Associate's degree in Accounting, Business, or a related field
- 2+ years of billing, accounts receivable, accounting, or related experience in manufacturing, logistics, or construction
- Familiarity with sales tax, purchase orders, and contract billing
- Experience using customer billing portals such as Ariba, Coupa, Oracle, SAP, OpenInvoice, GEP, TRACK, or similar platforms
- Experience with ERP or accounting systems
- Proficiency in Microsoft Office Suite with intermediate proficiency in Microsoft Excel
- Strong organizational skills and attention to detail
- Excellent verbal and written communication skills
- Ability to prioritize multiple tasks, meet deadlines, and work effectively in a fast-paced environment
- Ability to collaborate across departments and provide exceptional customer support
What We Do
4-Horn Investments partners with emerging specialty rental companies who can grow faster with the help of 4-Horn's capital management experience and full-service approach.
