Job Type: Full-time; Mon - Fri or Tue - Sat
Location: Tempe, Az
Salary: $18/hr
About Mindful Support Services
Mindful Support Services helps independent mental health providers build thriving private practices by handling many of the administrative complexities that come with running a business. Through billing, insurance support, marketing, and administrative services, we empower providers to focus on delivering exceptional care to their clients.
Since opening in 2011, Mindful Therapy Group has grown to support more than 2,000 providers across 25+ locations, and we continue to expand as demand for quality mental healthcare grows.
About the Role
The Billing Specialist is responsible for the accurate and timely processing of insurance claims, payment management, account research, and customer support for both providers and clients. This role works closely with internal teams to resolve billing issues, maintain accurate records, and ensure a positive experience throughout the billing process.
Success in this position requires strong attention to detail, problem-solving skills, and a commitment to delivering excellent service. We value fresh ideas and encourage team members to identify opportunities for process improvements that strengthen both the department and the organization.
No prior medical billing experience is required. Comprehensive training is provided.
Why This Role?
Are you looking to grow an administrative or customer service career in a supportive, fast-paced environment?
This role is an excellent opportunity for individuals who enjoy helping people, solving problems, and developing professional office skills. Candidates with backgrounds in customer service, hospitality, retail, restaurants, or other service-oriented industries are encouraged to apply.
Responsibilities include:
- Communicate with clients and providers regarding insurance questions, partnering with them to obtain accurate insurance information and educating clients about their financial responsibility.
- Verify and communicate insurance benefits information to new clients.
- Complete daily claims submissions, insurance billing activities, and client account research.
- Process and post insurance and client payments.
- Collaborate with team members to meet department goals and support daily billing operations.
RequirementsQualifications
- Customer service experience required.
- Ability to communicate professionally, clearly, and effectively with clients, providers, management, and team members via phone and email.
- Excited to grow with a fast-growing and expanding organization.
- Positive attitude with a willingness to learn new skills.
- Proficiency with Microsoft Excel and other basic computer applications.
- Background check required.
- Schedule: Monday-Friday, 8:30 AM-5:00 PM.
Preferred Qualifications
- Basic understanding of health insurance.
- Front desk, customer service, or billing experience in a medical, dental, vision, or healthcare setting.
- Associate degree.
Benefits
We provide our full-time employees with:
- 75% coverage of health, dental, and vision insurance
- 15 PTO days accrued annually
- 6 paid holidays per year
- 401k matching
- Life Insurance
- Professional development training and opportunities for advancement
Job Type: Full-time; Mon - Fri or Tue - Sat
Location: Tempe, Az
Salary: $18/hr
Come join a strong team making an impact in the service world of mental health!
It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment.
Skills Required
- Customer service experience
- Professional, clear, and effective communication with clients, providers, management, and team members by phone and email
- Willingness to learn new skills and contribute to a growing organization
- Positive attitude
- Proficiency with Microsoft Excel and basic computer applications
- Successful completion of a background check
- Basic understanding of health insurance
- Front desk, customer service, or billing experience in a medical, dental, vision, or healthcare setting
- Associate degree
What We Do
Mindful Support Services is a business-to-business support service for independent mental healthcare businesses, providing administrative, organizational, marketing, and billing support to help clinicians manage their practices and serve clients.
