Bring YOUR energy to Alliant Energy!
At Alliant Energy, our purpose is to serve customers and build stronger communities. We are passionate about powering beyond the market challenges of today, while powering what's next in energy. When our employees say "I am energy", it means they take pride in the work we do when disaster strikes, as well as all the days in between. We want you to be safe, happy and healthy. That's why we prioritize safety, offer volunteer opportunities and provide competitive pay, comprehensive health and retirement benefits, tuition reimbursement and paid time off.
Billing Specialist II ensures the accuracy and timeliness of customer bills through the use of existing billing systems and software. This position performs tasks related to customer billing, including data compilation, analysis, auditing, and reporting. This role provides support for the department, including the administration of performance metrics and quality audit reviews. This position provides support to other customer service departments and customers.
What you will do
- Responsible for accurately billing, researching, and supporting daily billing functions, including rate comparison, tariff and contract interpretation, and proper rate application.
- Reviews and analyzes system requests to change electric and gas rates for utility customers.
- Prepares costs and rate comparisons of basic to complex tariffs or contracts for large electric and gas customers.
- Assists with preparation for utility and commodity contract negotiations with account management, operations, and customers regarding tariffs and equipment.
- Works with electric and gas metering operations to identify the need for meter installs/removes/exchanges, allowing for appropriate metering based on rate criteria.
- Provides initial and/or on-going training for employees and identifies, evaluates, and implements business process improvements, including participating in cross-functional process improvement teams.
- Develops, reviews, and prepares documentation that supports training, manuals, procedures, and processes in the department. Ensures documents and procedures are in compliance with Sarbanes-Oxley Act (SOX) requirements.
- Conducts SOX audits and completes user acceptance/parallel testing on existing and new rates.
- Analyzes information and understands how systems process data to formulate trouble ticket resolution, the development of automation and process improvements.
- Engages in other duties as needed that support Alliant Energy’s Values and helps deliver on our Purpose to serve customers and build stronger communities.
- Bachelor's Degree Preferred
Required Experience
- 3 years experience in customer billing operations, accounting, information technology, or related area
Preferred Experience
- Experience in utility or related industry in billing, pricing, or economic analyses applicable to the utility industry
Knowledge, Skills, and Abilities
- Demonstrated ability to interpret contract language and the understanding of applicable tariffs.
- Demonstrated solid problem-solving skills and the ability to work with others to find solutions to customer requests.
- Demonstrated effective interpersonal, verbal, and written communication skills.
- Demonstrated ability to use computer software programs (e.g., e-mail, word processing, spreadsheet, database, and project management).
- Ability to work effectively in a collaborative and inclusive work environment.
Key Skills
- • Billing • Business Process Improvements • Customer Relationship Management • Issue Management • Process Automations • Regulatory Compliance • Root Cause Analysis • Training
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
Alliant Energy offers a comprehensive total rewards package including competitive compensation and benefit programs. Information on these benefit programs is available on our Careers site.
Pay Range:
$67,000-$75,000This position is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.
It's not just what we do; it's how we do it.
Live Safety. Everyone. Always | Make Things Better | Care For Others | Do The Right Thing | Act For Tomorrow | Think Beyond. Be Bold
Alliant Energy and its subsidiaries are committed to creating a culture of belonging and is proud to be an Equal Opportunity Employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other basis prohibited by law.
All candidates selected for employment with Alliant Energy will be required to successfully complete a background check, and a drug screen where applicable.
Disclaimer:
The above information on this description has been crafted to indicate the general nature and level of work performed by employees within this classification. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Applicants in need of a reasonable accommodation for any part of the hiring process, please email [email protected].
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What We Do
Alliant Energy Corporation (NASDAQ: LNT) is an energy holding company with more than 4,000 employees. Our top priority is providing nearly 953,000 homes, farms, and businesses in Iowa and Wisconsin with safe, reliable energy and power in a variety of sustainable forms. Honored in Newsweek’s 2021 list of America’s Most Responsible Companies. Our corporate headquarters are located in Madison, Wisconsin. Additional general offices are located in Cedar Rapids and Dubuque, Iowa. We provide inclusive work environments, and are proud to be an Equal Opportunity Employer. We recognize and respect diversity. We appreciate the differences and perspectives a diverse culture brings to the work environment, the company and our customers. Alliant Energy is a responsible corporate citizen. We are careful stewards of the environment, we support the communities in which we do business and we aggressively pursue emerging technology and safe, sustainable methods of energy production.
