At Healthcare.com, we're looking for a detail-oriented, proactive Billing Representative who thrives on solving problems, uncovering solutions, and making a meaningful impact. In this role, you'll help ensure patients receive the medications they need by researching claims, resolving billing issues, and driving timely reimbursement.
Working across multiple platforms—including Liberty, DaisyBill, accounts receivable (AR) tools, email, and phone systems—you'll investigate claims, resolve denials, manage aging accounts, and perform critical pre-dispensing verification. If you're someone who enjoys digging into details, taking ownership of your work, and seeing accounts through to resolution, we'd love to meet you.
- Research and resolve denied, underpaid, and outstanding claims.
- Submit reconsiderations, appeals, and claim resubmissions as appropriate.
- Manage accounts receivable with a strategic focus on aging balances and timely collections.
- Audit patient accounts across multiple systems to ensure accuracy, completeness, and compliance.
- Identify billing discrepancies and take ownership of accounts through final resolution.
- Maintain accurate documentation of account activity and claim status. Collections & Provider Relations
- Follow up on outstanding balances with insurance carriers and other payers.
- Communicate with attorneys regarding litigated claims to obtain case updates and facilitate payment.
- Request Letters of Medical Necessity (LMNs) and supporting documentation from treating physicians.
- Build positive working relationships with internal teams, providers, and external partners to resolve billing issues efficiently. Pre-Dispensing Verification
- Complete billing verification before medication is dispensed to ensure claims are clean and payable.
- Verify insurance coverage, authorizations, and required documentation.
- Collaborate with internal departments to minimize delays and create a seamless patient experience.
- Experienced in medical billing, pharmacy billing, accounts receivable, or healthcare revenue cycle management.
- Workers' Compensation and/or DaisyBill experience is a strong plus, but not required.
- Familiar with Liberty, DaisyBill, or similar pharmacy billing and accounts receivable systems.
- Skilled at researching and resolving complex billing issues across multiple platforms.
- An excellent communicator with strong verbal and written communication skills.
- Highly organized with exceptional attention to detail and strong time management skills.
- Able to prioritize competing responsibilities while effectively managing aging accounts.
- Self-motivated and comfortable working independently in a fast-paced environment.
- Proficient in Microsoft Office, particularly Excel.
- Committed to accuracy, accountability, and delivering exceptional service to patients and partners.
Who You Are
Great work deserves great rewards. Here's what's waiting for you:
- Health insurance that actually makes sense — Florida Blue PPO or HSA plan, and we put money in your HSA ($2K for you, $4K if you’ve got a family). You’re literally in the business of healthcare. You deserve good coverage.
- Dental & vision — Delta Dental, Aetna, or Guardian for your teeth. Aetna/VSP for your eyes. We’ve got your whole face covered.
- 401(k) with a match — contribute 6%, we kick in 3%. Eligible upon hire. Your future self will thank you.
- PTO that respects your life — 15 days a year to start, rolls over, and you don’t have to beg for it. Plus paid holidays, because obviously.
- 8 weeks paid parental leave — new baby, new adoption, new chapter. Take the time. We mean it.
- Free EAP — confidential support for life’s messier moments. Mental health, legal questions, financial stress — covered, no cost, no judgment.
- Life & AD&D insurance — company-paid, because we’ve got your back.
- Working Advantage — free access to exclusive discounts on Disney, Six Flags, NFL tickets, hotels, streaming, dining, and hundreds more. Work hard, play harder.
Our Commitment
At HealthCare.com, we believe a diverse and inclusive team makes us stronger — and better at serving the people who rely on us. We’re committed to recruiting, developing, and retaining talent from a wide range of backgrounds and to building a workplace where everyone can do their best work.
HealthCare.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Skills Required
- Experience in medical billing, pharmacy billing, accounts receivable, or healthcare revenue cycle management
- Familiarity with Liberty, DaisyBill, or similar pharmacy billing and accounts receivable systems
- Workers' Compensation and/or DaisyBill experience
- Proficient in Microsoft Office, particularly Excel
- Skilled at researching and resolving complex billing issues across multiple platforms
- Excellent verbal and written communication skills
- Highly organized with strong attention to detail and time management
- Ability to prioritize competing responsibilities and manage aging accounts to resolution
- Ability to perform pre-dispensing billing verification including insurance, authorizations, and documentation checks
- Experience coordinating with providers, external partners, and attorneys regarding billing and litigated claims
What We Do
We are on a mission to help our users become better healthcare consumers. HealthCare.com is the leading search, comparison and recommendation tool for healthcare consumers. Our visitors can analyze hundreds of health insurance options in their area, and get data-rich recommendations to help make smarter decisions about their health plan purchase. The HealthCare.com of today was launched in 2014. We started with the belief that we can apply our technology, data and health insurance expertise to build easy-to-use tools to help consumers make better purchase decisions about their health plan. Our goal is to deliver tools and related content in a way that engages everyday users, and demystifies the healthcare buying experience. And we help consumers find the coverage best suited to their health needs while improving their healthcare literacy. We started this company because we know how important purchasing health insurance coverage is. Yet the confusion that surrounds the shopping process can lead to wasted time or worse, ill-fitted plans that don’t provide needed medical coverage. We assembled a great entrepreneurial team of Internet, technology, data and health insurance experts with the know-how and drive to serve this mission. To support our mission to consumers, we work with the largest health insurance companies in the U.S. to make their health plan offerings more accessible, and easier to understand. HealthCare.com also gives consumers the opportunity to compare both on-exchange, marketplace plans and off-exchange plans side by side, so consumers can see nearly every choice available to them before they buy. We’re supported by a group of investors who have built some of the most valuable Internet companies in the world, including Priceline and Booking.com. The strength of our financial backing allows us to build great proprietary technology for today’s marketplace, and serve consumers better.
