Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Be able to meet standard performance targets like Quality, TAT, NPS, etc...
- Be able to clearly communicate and resolve customer/broker queries either through email/call.
- Work independently with minimum supervision and adhere to all process guidelines
- Be able to communicate process failures and propose remediation, as well as developing remediation plans in all variety of mediums (verbal, writing, PowerPoint)
- Maintains expert level knowledge of Eligibility process and provide inputs to Leadership on any process gaps that exist
- Ensure compliance with internal policies and procedures, external regulations and information security standards
- Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements.
Required Qualifications:
- Proven good interpretation of SOP guidelines
- Proven eager to take on more responsibilities and should be able to execute the adhoc tasks
- Skills:
- Minimum understanding of Healthcare terminologies/concepts
- Proven solid computer skills, including working knowledge of MS applications and keyboarding skills
- Moderate proficiency with Microsoft Word and Excel
- Proven excellent communication skills in both verbal & written
- Proven ability to work in permanent night shift and extended shift as per business need
- Proven attention to detail - should be quality focused
- Proven good team player and ability to work with minimal supervision.
- Proven flexible and adapt basis business need
Preferred Qualification:
- A bachelor's degree (B. Com/BA) or equivalent experience
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
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Skills Required
- Ability to interpret standard operating procedure guidelines
- Willingness to take on additional responsibilities and complete ad hoc tasks
- Basic understanding of healthcare terminology and concepts
- Solid computer skills, including Microsoft applications and keyboarding
- Moderate proficiency with Microsoft Word and Excel
- Excellent verbal and written communication skills
- Ability to work permanent night shifts and extended shifts as needed
- Strong attention to detail and quality focus
- Teamwork skills and ability to work with minimal supervision
- Flexibility to adapt to business needs
- Bachelor's degree in Commerce, Arts, or equivalent experience
Optum Compensation & Benefits Highlights
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Leave & Time Off Breadth — Paid time off is often regarded as generous, with meaningful accrual and flexibility to use it. While practices can vary by team, the overall time-off offering stands out as a relative strength.
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Retirement Support — A 401(k) plan with employer matching is available and generally well-regarded for supporting long-term savings. It remains valuable, though candidates should verify the current match formula.
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Parental & Family Support — Programs such as parental leave, family medical leave, and adoption assistance are included as notable elements of the total rewards package. These resources can meaningfully support work-life balance when applicable to the role and location.
Optum Insights
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
