Billing Representative III - Monday to Friday, 8:00AM - 4:30PM Eastern
Work independently and as part of a team triaging cases from Sales/Customer Solutions and finding resolutions to billing issues. Collecting data from ARBRR and PowerBI, generating excel spreadsheets and/or Pivot Tables to show trends all while maintaining productions standards. Outbound calls to Quest clients for outstanding invoices owed to Quest.
Pay range: $22-28/hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
- and so much more!
- Working within Salesforce
- Taking cases submitted by Sales Reps or Customer Solutions
- Maintain production standards
- Work closely with Billing team/Sales/Customer Solutions
- Credit requests
- Outbound client calls for collection of monies owed to Quest
Required Qualifications:
- 1+ years of experience in Quest Billing system (QBS) and / OR Web Billing System (WBS)
- 1+ years of experience in Accounts Receivable, Billing, or Customer Service within the healthcare insurance or healthcare industry
- Ability to use computer and Windows PC applications, such as Outlook, Excel, PDF, instant message, video conferencing
- Keyboard and navigation skills and ability to learn new computer programs
Telecommuting Requirements:
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Ability to keep all company sensitive documents secure (if applicable)
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Skills Required
- 1+ years experience in Quest Billing System (QBS) and/or Web Billing System (WBS)
- 1+ years experience in Accounts Receivable, Billing, or Customer Service within the healthcare insurance or healthcare industry
- Experience working within Salesforce
- Experience collecting data from ARBRR and using Power BI for analysis
- Proficiency with Excel, including creating spreadsheets and PivotTables
- Ability to use Windows PC applications (Outlook, PDF, instant messaging, video conferencing)
- Keyboard and navigation skills and ability to learn new computer programs
- Experience making outbound client calls for collections and handling credit requests
- Telecommuting setup: dedicated private work area and ability to keep company sensitive documents secure
What We Do
Quest Diagnostics (NYSE: DGX) empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 47,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives. The company offers physicians the broadest test menu (3,000+ tests), is a pioneer in developing innovative new tests, is the leader in cancer diagnostics, provides anatomic pathology (AP) services, & interpretive consultation through its medical & scientific staff of about 900 M.D.s & Ph.D.s. The company reported 2020 revenues of $9.44 billion. Quest Diagnostics offers the most extensive clinical testing network in the U.S., with laboratories in most major metropolitan areas, & in Mexico, the UK & India. The company also operates four esoteric laboratories, 40 outpatient AP laboratories, & 160 smaller, rapid-response laboratories. Patients may have specimens collected in any of the company’s approximately 2,250 patient service centers. On a typical workday, testing is performed for about 550,000 patients. Quest Diagnostics empowers healthcare organizations & clinicians with state-of-the-art connectivity solutions. The company is the leading provider of pre-employment drugs-of-abuse screening for employers & risk assessment services for the life insurance industry. It is the world’s 2nd largest provider of clinical trials testing for new pharmaceuticals. More information is available at www.questdiagnostics.com. Language Assistance / Non-Discrimination Notice Asistencia de Idiomas / Aviso de no Discriminación 語言協助 / 不歧視通知 www.QuestDiagnostics.com/home/nondiscrimination
