Billing Representative II - Monday to Friday, 8:30 AM to 5:00 PM Central
As a Billing Rep, you will work by phone or correspondence to gather information and generate accurate billing statements to our customers for their insurance premiums.
This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (8:30am - 5:00pm) CST. It may be necessary, given the business need, to work occasional overtime.
Pay range: $17.20 - $24 / hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
- and so much more!
- Research, obtains and enters missing information/demographics for completion of accessions.
- Conducts data entry for completion of accessions.
- Demonstrates competency in eligibility, billing and receivable systems and associated applications.
- Educates external customers on how to provide complete billing information and avoid additional contacts for information.
- Informs customers of billing problems/issue findings and resolutions as appropriate.
- Make outbound calls to clients, patients, carriers and/or any internal or external source as needed to obtain missing or additional information.
- Answer inbound calls from clients, patients, carriers and/or any internal or external source as needed to answer account inquiries or resolve issues.
- Responds to account inquires through written correspondences if unable to resolve via phone.
- Handles sensitive client and patient interactions.
- Maintains timely, accurate documentation for all appropriate transactions.
- Generates and/or distributes reports and documentation to internal or external client to obtain missing information.
- Reports problems, errors, and denial trends to management including PHI breaches.
- Ability to work independently and as part of a team.
- Meets the performance goals established for the position in the areas of efficiency, accuracy, quality, patient and client satisfaction and attendance.
- Other duties and tasks as required/cross functional training.
Required Qualifications:
- High School Diploma; GED or equivalent work experience.
- 1+ years of customer service experience in customer services, phone support role, or medical billing office.
- Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs.
- Consistent attendance with ability to meet work schedule including the required training period.
- Successful completion of the new hire training and demonstrated proficiency required.
Preferred Qualifications:
- Some college preferred.
- Previous medical terminology experience.
- May be a certified medical coder or involved with medical coding.
- Understands multiple billing requirements across varies payers and states.
- 1 year of billing or collections experience.
- Prior experience in a call center setting
Soft Skills:
- Ability to resolve calls, avoiding escalated complaints.
- Ability to exhibit empathy and be courteous to callers.
- Ability to triage and handle escalated situations.
- Ability to work in a fast-paced environment.
- Ability to adapt to changes.
- Ability to develop and maintain client relationships.
- Ability to have Excellent communication skills, both verbal and written.
- Ability to multi-task.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Skills Required
- High School Diploma, GED, or equivalent work experience
- 1+ years customer service experience in phone support, customer services, or medical billing office
- Proficiency with computer and Windows PC applications, strong keyboard and navigation skills, ability to learn new programs
- Consistent attendance and ability to meet work schedule including required training period
- Successful completion of new hire training and demonstrated proficiency
- Excellent verbal and written communication skills
- Ability to multi-task, work independently and as part of a team
- Ability to resolve calls, exhibit empathy, triage and handle escalated situations
- Some college
- Previous medical terminology experience
- Certified medical coder or involvement with medical coding
- Understanding of multiple billing requirements across various payers and states
- 1 year of billing or collections experience
- Prior experience in a call center setting
What We Do
Quest Diagnostics (NYSE: DGX) empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 47,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives. The company offers physicians the broadest test menu (3,000+ tests), is a pioneer in developing innovative new tests, is the leader in cancer diagnostics, provides anatomic pathology (AP) services, & interpretive consultation through its medical & scientific staff of about 900 M.D.s & Ph.D.s. The company reported 2020 revenues of $9.44 billion. Quest Diagnostics offers the most extensive clinical testing network in the U.S., with laboratories in most major metropolitan areas, & in Mexico, the UK & India. The company also operates four esoteric laboratories, 40 outpatient AP laboratories, & 160 smaller, rapid-response laboratories. Patients may have specimens collected in any of the company’s approximately 2,250 patient service centers. On a typical workday, testing is performed for about 550,000 patients. Quest Diagnostics empowers healthcare organizations & clinicians with state-of-the-art connectivity solutions. The company is the leading provider of pre-employment drugs-of-abuse screening for employers & risk assessment services for the life insurance industry. It is the world’s 2nd largest provider of clinical trials testing for new pharmaceuticals. More information is available at www.questdiagnostics.com. Language Assistance / Non-Discrimination Notice Asistencia de Idiomas / Aviso de no Discriminación 語言協助 / 不歧視通知 www.QuestDiagnostics.com/home/nondiscrimination
