Billing Representative I

Since 1994, Sonic has been committed to building a faster, more affordable internet, and to hiring the nicest people around. We are looking for exceptional employees who want to challenge the industry for the better by putting members first and offering accessible connectivity for everyone.
Foster your personal growth, develop your career, and make a difference in an industry where honest business practice has become optional. Every career opening at Sonic is an opportunity to join a dedicated team where each department works closely together with one another.
Join a community-minded company that empowers the growth of a better internet — one home, one business, one employee at a time.

Pay Scale:  $20/hr

Benefits and Perks:

• Medical + Dental + Vision benefits
• 401k and Profit Sharing
• Paid Time Off
• Education opportunities
• Stipend for high-speed internet access
• Paid Comprehensive Training
• Growth Opportunities 
• Company Paid Pregnancy/Bonding Leave

Position Summary:

Billing Representatives will assist customers with questions regarding invoicing and payments, credit adjustments, account management, and process customer transactions.

Position Type/Expected Hours of Work:

Billing Representative is a full-time (40 hours per week), non-exempt/hourly position. Open/flexible scheduling is expected. The position requires the ability to work any shift.

Travel:
Travel is not typical for this position.

Supervisory Responsibilities:

The Billing Representative position does not have supervisory responsibilities.

Essential Duties and Responsibilities:

• Assist customers via phone and email with invoicing, payment, and answering general account questions.
• Customer account management and processing account transfers.
• Applying applicable customer charges and credits.
• Educate customers in the use of sonic tools.
• Take customer cancellations and submit service turndowns.
• Manage competing priorities and keep accurate notes/data entry.
• Give top tier customer service to our valued customers. 

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bilingual in Spanish is a PLUS!

Knowledge, Skills and Abilities:

• Language Skills - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information to groups large and small and respond to questions from groups of managers, clients, customers, and the general Ability to explain mathematical concepts.
• Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to calculate prorates and averages.
• Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Computer Skills - Should have knowledge of Internet software, Telecom, Colocation, and Word Processing Software.

As a condition of employment, we require all employees to be fully vaccinated for COVID-19 prior to starting work, subject to legally mandated accommodations. 

Sonic is an equal opportunity employer. Sonic is committed to providing a work environment free of harassment, discrimination, retaliation and disrespectful or other unprofessional conduct based on sex (including pregnancy, childbirth, breastfeeding or related medical conditions), race, religion (including religious dress and grooming practices), color, gender (including gender identity and gender expression), national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law or ordinance or regulation. It also prohibits discrimination, harassment, disrespectful or unprofessional conduct based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

The support team trains and supports a diverse group of products and services. We react to many situations simultaneously and require multitasking in a fast-paced environment on a daily basis.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is constantly required to sit; key/type. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.