- Focus efforts on increasing cash and reducing bad debt
- Understands the various NeoGenomics products and tests and can present reasonable arguments for medical necessity on behalf of the patient in order to obtain coverage from the insurance payer
- Appeals and denial management based on payer guidelines in a timely manner
- Knowledge of reading and understanding of EOB’s
- Evaluate and respond to all aspects of written billing inquiries from the patient or their representative in order to resolve billing issues
- Review and work various reports including aging
- Ability to understand and interpret advice/remark codes from payers
- Data entry, correct payer assignment to patient accounts, insurance eligibility verification. Review/update demographics and patient information for accuracy.
- Investigate all denied services to determine the reason for the service denial and take the next appropriate action as necessary
- Additional Responsibilities (may be assigned)
- High School Diploma at minimum required.
- 2 years of experience in A/R, Billing, insurance or healthcare; a background in Laboratory insurance billing preferred
- Working knowledge of appropriate coding systems; CPT, ICD-10 and HCPCS, coverage; LCD/NCD and Payer Medical Policies associated with such codes.
- Proficient in Microsoft Outlook, Excel, Word, the Inter and Intranet and other programs/software as necessary. Working knowledge and hands-on experience of medical billing and reimbursement.
Skills Required
- High School Diploma
- 2 years of experience in accounts receivable, billing, insurance, or healthcare
- Working knowledge of CPT, ICD-10, and HCPCS coding systems
- Knowledge of coverage rules, LCD/NCD, and payer medical policies
- Proficiency in Microsoft Outlook, Excel, Word, Internet, Intranet, and other required software
- Hands-on experience with medical billing and reimbursement
- Laboratory insurance billing background
What We Do
NeoGenomics Laboratories is a leading cancer diagnostic reference laboratory that has provided high-quality cancer testing and partnership programs to pathologists and oncologists for over 10 years. We work every day to achieve our common purpose of saving lives by improving patient CARE through Communication, Accuracy, Reliability, and Efficiency. Our areas of expertise include cancer cytogenetics with industry-leading turnaround times; hematologic and solid tumor FISH testing with the largest menu of technical-only services available; 10-color flow cytometry; IHC supported by an extensive antibody library; and over 100 molecular oncology tests comprising the most comprehensive combination of multiparameter profiles and targeted biomarker tests in the industry. Our technical-only testing programs feature on-demand or live training and are available to pathologists who wish to sign out FISH, flow cytometry, and/or IHC. NeoGenomics’ extremely fast test development cycle means we are highly responsive to therapy development and guideline changes, and test design always involves a balance of convention and innovation. We support clients in many cancer-related market segments, to include: hospital and private pathology laboratories, office-based oncologists, CRO / Biopharmaceutical development organizations, academic institutions / teaching hospitals, and several more. CONNECT WITH US Online: neogenomics.com Twitter: https://twitter.com/NeoGenomics Facebook: facebook.com/neogenomics








