You will play an active role in ensuring that our customers receive a first-class service experience. In addition, you work independently, in a structured manner and working on various contract administrative tasks. You will act as a partner for our sales and project management teams and be responsible for our install and service contracts. You will maintain a high level of customer service and answer contractual queries.
Primary Duties:
Managing and processing orders.
Reviewing & managing contracts data in our ERP system and monitoring they are following company policies.
Processing data for new orders and order modifications.
Create billing invoices and credit notes.
Preparing & sending indexation renewal letters to customers.
Requesting guarantees for the placed orders.
Completing commercial correspondence and supporting project managers with order related matters.
Communication verbally and in writing in English and Dutch or French or German or Italian.
Be the first point of contact for contractual questions from our customers.
Checking contracts and approvals in our CRM tool.
Support and manage dispute resolution.
Communicating proactively with clients.
Run calculations for customer offers.
Job Requirements:
Required:
Fluency in English and Spanish
Excellent verbal and written communication skills.
Ability to effectively communicate with internal and external customers.
Excellent proficiency with MS Office suite.
Effective time management, in order to meet deadlines.
A positive attitude and ability to provide an excellent customer service.
Ability to work independently and to carry out assignments to completion.
A team player who enjoys working in a team environment.
Minimum experience working in an administrative role preferably within Finance or Legal.
Preferred:
Previous experience in finance, customer service, order to cash, quote to cash, accounts receivable, billings, disputes, collections, contract administration or legal related work.
High proficiency with MS Excel.
About Us
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
We are committed to diversity and inclusion and believe that different perspectives make us stronger. By encouraging open dialogue and valuing individuality, we strive to be one of the most desirable places to work.
#LI-DD1
Skills Required
- Fluency in English and Spanish
- Excellent verbal and written communication skills
- Ability to effectively communicate with internal and external customers
- Excellent proficiency with MS Office suite
- Effective time management to meet deadlines
- Positive attitude and ability to provide excellent customer service
- Ability to work independently and carry out assignments to completion
- Team player who enjoys working in a team environment
- Minimum experience working in an administrative role preferably within Finance or Legal
- Previous experience in finance, customer service, order to cash, accounts receivable, billings, disputes, collections, contract administration or legal related work
- High proficiency with MS Excel
Johnson Controls Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Controls and has not been reviewed or approved by Johnson Controls.
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Retirement Support — Retirement support is positioned as a meaningful part of the package through employer 401(k) matching, repeatedly framed as a strong pillar of the overall rewards mix. The matching contribution is described with specific match levels in multiple places, reinforcing perceived value for long-term saving.
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Leave & Time Off Breadth — Time off is presented as comparatively robust, with multiple paid holiday categories, vacation time, and sick time described as generous or “amazing” in places. Paid time off breadth appears to be a consistent contributor to total rewards attractiveness beyond base pay.
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Flexible Benefits — Benefits are described as broad and customizable, spanning standard medical/dental/vision plus optional add-ons like pet insurance, identity protection, and legal support. Tuition reimbursement is repeatedly highlighted as a high-value option supporting professional development.
Johnson Controls Insights
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
