Billing Operations Specialist

Key Responsibilities:

• Process Compliance & Quality Control:
  • Develop, implement, and maintain robust quality control checks across all billing workflows to ensure data accuracy and process integrity.
  • Regularly review billing procedures to ensure alignment with company policies, industry regulations, and best practices.
  • Identify and report on compliance gaps, recommending and implementing corrective actions.
  • Conduct internal audits of billing data and processes to proactively identify potential issues.
• 3rd Party Customer Audit Management:
  • Serve as the primary point of contact for all third-party customer billing audits.
  • Coordinate the collection and preparation of necessary documentation and data for auditors.
  • Facilitate auditor requests, respond to inquiries, and manage all communications throughout the audit lifecycle.
  • Analyze audit findings, develop action plans to address discrepancies, and ensure timely resolution.
• Billing Support & Versatility:
  • Provide expert support for various billing functions, adapting quickly to diverse needs and priorities within the team.
  • Assist with complex billing inquiries, escalations, and dispute resolution.
  • Contribute to special projects and initiatives aimed at improving billing systems, tools, and processes.
  • Function as a flexible resource to backfill critical billing tasks during peak periods or staff absences.
  • Assist with training, as necessary.

Qualifications:

• Education: Bachelor’s degree in business administration, Accounting, Finance, or a related field; or equivalent practical experience.
• Experience:
  • Minimum of 3-5 years of experience in a billing, accounts receivable, or financial operations role, preferably in a dynamic, high-volume environment.
  • Proven experience with quality control, process compliance, or audit management.
  • Experience with ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) and billing software are highly desirable.
• Skills:
  • Strong analytical and problem-solving abilities, with a keen eye for detail and accuracy.
  • Excellent communication (written and verbal) and interpersonal skills, with the ability to explain complex information clearly.
  • Demonstrated ability to manage multiple priorities, work under pressure, and meet deadlines.
  • Excellent time management.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
  • An initiative-taking, self-starter mentality with a strong commitment to continuous improvement.

Equal employment opportunity

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.