Billing Operations Manager I

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit team works behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.
Job Duties and Responsibilities
The Billing Operations Audits and Exceptions team requires structured leadership to manage daily transactional workflows, performance evaluations, and career growth. Operational bottlenecks and routine reporting currently consume valuable resources that could be optimized through automated anomaly detection, machine learning, and AI-assisted workflows. This role resolves these inefficiencies by leading system integration releases and implementing predictive analytics to align team performance with department objectives. Success depends on maintaining seamless data integration across customer-facing systems while driving the team's data literacy and technical capabilities.
What Success Looks Like (Objectives)

• Manage daily Billing Operations Audits and Exceptions team workflows, hiring, and performance while guiding the team in adopting AI-assisted workflows and data literacy.
• Integrate AI tools, machine learning concepts, and automation into complex billing procedures to streamline routine tasks, reduce resource allocation, and eliminate operational exceptions.
• Coordinate all customer-facing and non-customer-facing billing and credit release activities to ensure seamless data integration and zero business disruption.
• Establish and execute department OKRs by utilizing data analytics and predictive AI insights to forecast trends and align operational milestones.
• Develop automated anomaly detection processes and reporting structures using databases and external data sources to deliver measurable results.

Skills, Experience and Requirements
Core Skills and Competencies (What you'll bring)

• Advanced expertise in Microsoft Excel, including pivot tables, SUMIF, VLOOKUP, and macros, to manipulate and analyze complex financial and operational datasets.
• Practical AI literacy and application skills, specifically the ability to leverage machine learning concepts and automated workflows to optimize business processes.
• Strong analytical capabilities to interpret operational metrics, define systemic problems, collect data, and establish facts to draw valid conclusions.
• Professional communication skills to present clear, concise, and actionable data-driven insights to diverse internal departments.
• Leadership experience in managing team performance, directing workflow operations, and fostering professional development in a technical billing environment.

Additional Qualifications

• Experience with SQL or Python

Minimum Requirements

• Minimum Education: Bachelor's Degree in Accounting, Business Administration, Economics, Finance, Mathematics, Statistics, or a related field
• Minimum Experience: 2 years of experience in billing operations, financial analysis, or a related operational role
• Required Technical Skills: Must have at least 2 years of experience with:
  
  • Microsoft Excel (including Pivot Tables, SUMIF, VLOOKUP, and Macros)
  • Microsoft Office Applications and Google Suite

Visa sponsorship not available for this role
Salary Ranges
Compensation: $72,350.00/Year - $103,400.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish )