Billing Operations Lead

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. 

As our Operations Lead, you will partner with client representatives and your R1 team to perform detailed reviews of facility-wide financial and operational metrics with the goal of identifying and capitalizing upon opportunities for process, cost, and patient satisfaction improvement. Every day you will partner with line level client representatives and other R1 operators and serve as a liaison for training and subject matter expertise on the utilization of R1 workflow technologies. To thrive in this role, you will have a strong grasp of backend revenue cycle management, analytical skills to identify opportunities, and the ability to share your knowledge with others.

Here’s what you will experience working as an Operations Lead:

• Mitigate back-end revenue leakage through contract negotiation, change management, lean process improvement, making recommendations for innovative software development, and advanced quantitative analysis on core financial metrics.

• Serves as a liaison for training and subject matter expertise on the utilization of R1 workflow technologies; coach client staff and managers to improve workflow and operational performance.

• Implement R1 technology, training, and process excellence initiatives across pre-registration, registration, and financial counseling departments.

• Interpret basic data sets and create data analyses to drive desired results; provide value-add feedback to R1 leadership on development of project plans.

• Continuously detect and resolve data defects while creating solutions to prevent future defects and respond to ad-hoc client requests and develops solutions in a timely manner.

Required Skills:

• High School Diploma, GED, or equivalent

• You’ve worked in backend revenue cycle management where you learned billing workflows and can use this knowledge to identify rejection and edit trends

• You have demonstrated career progression in healthcare revenue cycle management

• Your written and verbal communication skills support your ability to effectively coach, train, and present to internal and external stakeholders

• You know how to use Excel for reporting and data analysis including the use of pivot tables

For this US-based position, the base pay range is $43,888.00 - $70,631.44 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.This job is eligible to participate in our annual bonus plan at a target of 5.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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