Billing Operations Associate

Who we are:

Nirvana is on a mission to harness the power of data to revolutionize commercial insurance and enable a safer world. We are bringing much-needed innovation into the legacy, trillion-dollar commercial insurance industry. We have developed cutting-edge predictive models that use real-time IoT data from billions of connected devices, allowing us to better understand and price risk. Our AI-driven platform fundamentally changes the way an insurance company operates with personalized risk scoring, faster underwriting, modernized claims, and proactive, data-driven insights to help customers prevent accidents.

We’ve already proven the scale—serving thousands of fleets and more than doubling our written premiums year over year. Our data moat is growing exponentially with more than 30 billion miles of telematics data, leading to more predictive models and new insights into how we can better understand and reduce risk. Altogether, our loss ratio, efficiency, and customer experience are redefining what can be done in the industry.

With $270+ million raised, including our Series D round in December 2025, we’re only accelerating our growth, with strong support from top-tier VCs including Lightspeed, General Catalyst, and Valor. Nirvana’s leadership team has previously helped scale multi-billion-dollar companies from scratch, including Samsara, Rubrik, and Flexport, and includes industry veterans from Hiscox, The Hartford, and RLI.

About the role:

We are seeking a seasoned Billing Operations Associate who thrives both as an independent contributor and as a collaborative team member. In this role, you’ll be an integral part of a dynamic team, helping to shape and grow a cutting-edge commercial insurance product from the ground up.

You will work cross-functionally with teams across the organization, from Underwriting to Engineering, ensuring seamless collaboration and alignment. As a key member of the Finance team, you’ll lead and prioritize critical projects that drive Nirvana’s financial growth and operational excellence.

Your responsibilities will include owning and optimizing existing financial processes that support both internal stakeholders and external clients. Additionally, you’ll be tasked with building new processes and solving complex, undefined challenges, playing a vital role in our company’s continued success.

What you’ll do:

• Own the entire customer billing audit process and be responsible for the automation, efficiency and accuracy of the process

• Own Agency and Customer communications as it pertains to audits (invoices, refunds, bad debt, etc.)

• Partner with Product team and other business partners to help build and implement new Finance workflows that scale as our organization grows particularly as it pertains to billing and customer workflows.

• Be a foundational driver of results for a modern day finance function for an emerging insurance product

• Ensure items are invoiced, collected, and reconciled accurately and timely

• Interact with Nirvana customers on a daily basis, servicing their unique business needs

About you:

• 2+ years in a finance related role (Consulting, Accounting, Operations or Billing)

• Proficiency in Excel

• Proven track record of attention to detail

• Strong communication skills, both written & verbal

• Thorough critical thinker who isn’t afraid to make decisions

• Self-starter who independently seeks out opportunities to learn & succeed

• Bias-to-action - you’re not afraid to get your hands dirty & stretch yourself

• Owner mentality - take accountability for your actions & results

• Successfully able to work in high-growth & ambiguous start-up environments

• Written and verbal fluency in English

Benefits:

• Competitive salary & meaningful equity

• Monthly medical insurance reimbursement

• Monthly wellness reimbursement

• Remote equal culture and reimbursement for home office equipment

• A flexible vacation policy and a team that understands building a company is a marathon, not a sprint

• A culture that gives you the autonomy you need to do great work, and the transparency you need to make good decisions

• You are welcome to work from home or in our Santiago office

• #LI-Hybrid