Billing Operations Associate

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world.  AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service.  We power millions of subscriptions worldwide for organizations.  We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About Firstbase, an AppDirect Subsidiary

Firstbase helps companies equip their teams with everything they need to do great work—from computers and furniture to company swag and perks. We give businesses the ability to instantly support employees with the right physical goods, and give employees the flexibility to choose what works for their unique needs. Firstbase is part of AppDirect, a subscription commerce platform that powers millions of subscriptions worldwide for organizations selling any product, through any channel, on any device—as a service.

About You

The ITAD Billing Operations Associate will own the financial side of our IT Asset Disposition program, a small, fast-moving team responsible for what happens to hardware at the end of its life, and for the money that comes back when it's resold or recycled. You'll own the final word on whether a settlement is right. Half of that is investigative: a deposit that doesn't match any invoice, a partner file that's quietly missing a hundred devices, revenue a vendor earned months ago that never reached our books. You find it, you prove it, you close it. Increasingly, you won't do that hunting alone. We're building AI agents that work these queues inside ITAD OS, our internal operations platform, pulling partner files apart, matching deposits against revenue, flagging the rows that look wrong, and we're putting the best AI tooling available into this team's hands as fast as it ships. That moves the job up, not away: the agent proposes, you decide. Your value becomes knowing what the right answer should look like, catching the case the agent got confidently wrong, and turning a workflow you've been running by hand into one that runs itself with you supervising it. If you'd rather be the person who automates their own job than the one it gets automated around, this is that seat. 

This posting is for the finance-focused seat on the team. Alongside your primary ownership, you'll be trained across the rest of our ITAD operations —data destruction documentation, vendor management, shipping and logistics — so the team can cover for one another. Everyone here rotates.

The position offers a flexible hybrid schedule: you will work one day per week onsite and four days remote. Compensation includes 15 paid working days (PTO) plus local holidays, comprehensive medical coverage (OSDE Plan 310) for you and your dependents, reimbursement for eligible wellness activities, English lessons, global and local events participation, and much more! 

What you’ll do and how you’ll have an impact

• Ingest settlement and revenue reports from our resale and recycling partners. Every partner sends a different format, and a real part of the craft is turning messy vendor data into clean, trustworthy records without introducing errors.
• Reconcile device-level and order-level ITAD revenue against actual bank deposits, and allocate deposits to settlements.
• Investigate unmatched records, ambiguous serials and variances.
• Own the end-to-end credit issuance workflow in partnership with Finance.
• Raise and resolve discrepancies directly with our vendor partners.
• Own financial reporting for the ITAD program, including revenue and margin, and produce executive-ready summaries that go straight to leadership.
• Review and ingest Certificates of Destruction and data destruction reports from partners, matching them to the devices they cover.
• Monitor ITAD action queues, ensuring steps are followed per SOPs and that we're hitting our service level objectives.
• Support shipment and recycling order workflows with our warehouses and partner facilities: pick lists, ship and receipt dates, and resolving receipt exceptions.
• Maintain and enrich our internal database of fair market value estimates per device, drawing on secondary market platforms, trade-in partners and historical resale data.
• Act as a primary point of contact between Operations, Finance, Customer Success and Warehouse teams for ITAD financial workflows.

What we’re looking for

• 2–5 years in reconciliation, cash applications, billing, audit, accounts payable/receivable, or financial operations. This is a hands-on execution role.
• Demonstrated experience finding and resolving discrepancies, not just processing transactions. We'll ask you about a number that didn't tie and what you did about it.
• Strong Excel / Google Sheets: lookups, pivots, text-to-columns, deduplication, and genuine comfort cleaning up badly formatted exports.
• Strong spoken and written English. You'll speak and write directly to partners in the US and UK, and to colleagues over Slack. Expect this to be assessed.
• The judgment to know when something is wrong, and the confidence to escalate rather than force a match.
• High attention to detail, and the ability to run several parallel workflows without losing track of any of them.
• Comfortable with structured SOPs, but restless about improving them.

(*) Interested candidates should submit their resume in English. Please note that Spanish versions will not be reviewed.

About AppDirect:

AppDirect is the only end-to-end commerce platform for selling, distributing, and managing cloud-based products and services to succeed in the digital economy. The AppDirect ecosystem connects channels, developers, and customers through its platform to simplify the digital supply chain by enabling the onboarding and sale of products with third-party services, for any channel, on any device, with support. Powering millions of cloud subscriptions worldwide, AppDirect helps organizations, including Jaguar Land Rover, Comcast, ADP, and Deutsche Telekom connect their customers to the solutions they need to reach their full potential in the digital economy.

We believe that the unique contributions of all AppDirectors is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: link: https://www.appdirect.com/about/privacy-notice

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