Billing & Metering Specialist

# One Group | One Energy
We are Enerwave, member of HELLENiQ ENERGY and a leader in providing outstanding and innovative energy solutions. We operate with passion, being engaged in heart and mind to what we do, and we pride ourselves on offering our employees a place where they can excel, creating value. We are offering now a set of exciting positions in our headquarters in Athens, across multiple departments and areas of expertise.
We are looking for Billing & Metering Specialist to deal with a range of utility-related issues like meter readings management, issuance of energy invoices, and billing-related reporting and be involved in regular communication with customer 1st level support, partner agencies, and network operators.
What will you do:

• Execute regular and ad hoc customer billing printing and delivery (both for EL & NG), perform sample checks (billing controls) on the correctness of the issued invoices to ensure that all customers are billed and the invoices are issued correctly and maintain a record of checked and confirmed printed bills
• Participate with an active role in the Billing Cycles Management process (both EL & NG) by updating the billing system with all necessary commissioning specifications
• Handle meter readings and metering corrections processes both for electricity (EL) and natural gas (NG) and perform validations (e.g. before uploading them into the company's systems, evaluations of automatic payments)
• Resolve escalated customer issues related to measurements and charges-related disputes
• Perform and control the process of reimbursement of municipal fees in the respective municipalities of 3rd party charges that are collected through electricity bills and ERT fees; compile reports for the parties involved (e.g. Accounting, Tax & Treasury)
• Provide regular and ad hoc reporting for customers to support the sales function. Provides customized reports to large customers
• Perform the process of printing and dispatching the issued documents to customers and update the billing system with all the necessary commissioning specifications as described in the contract
• Perform UAT checks in new system development and communicate to IT and if needed directly to the vendors any issues that must be addressed
  

What will you need to succeed:

• A BSc in Economics, Mathematics, Statistics, or a relevant discipline (applied science)
• A minimum of 2 years of Relevant Professional Experience
• Fluent in English both verbally and in writing
• Advanced Software Skills, MS Office,
• Excellent analytical & numerical skills
• Strong teamwork
• Excellent communication skills

Our offer to you:

• Competitive salary
• Performance-based variable pay 💰
• Ticket restaurant card 💳
• Transportation reimbursement ⛽
• Private Health Insurance coverage 🩺
• Pension Scheme
• Home electricity and natural gas discount ⚡
• Continuous learning & upskilling opportunities and access to our premium online training platform 📚
• Reimbursement for your athletic activities 🥈
• Wellness initiatives & benefits at the office
  

Enerwave S.A. will keep your personal information for a period of 2 years from the submission date, after which we will delete your personal data. Enerwave S.A. has the right to transfer your personal information to third parties to whom it has assigned services, which require the collection and processing of such personal data for candidate evaluation in the process of personnel selection.
For more information regarding the processing of your personal information and exercising your rights, please read the Notice to Candidate Employees.