Billing Manager

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting opportunity for a Billing Manager to join our Revenue Management Department. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within a dynamic and collaborative environment within the legal industry.

Join our Revenue Management Team as a Billing Manager in our Philadelphia Office.

We are seeking a highly skilled and meticulous professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities while ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional service. With a client-focused mindset and an initiative-taking approach, you will play a critical role in driving success, anticipating needs, and providing strategic solutions. If you are someone who values precision, adaptability, and innovation, we invite you to join our team and make a meaningful impact.

This role will be based in our Philadelphia office. Regular in-office presence is required for day-to-day operations, as well as for team meetings, training opportunities, and relationship building. The role reports to the Director of Revenue Management.

Position Summary

The Billing Manager will be responsible for the billing operations of all assigned office(s), ensuring accuracy, efficiency and compliance with client guidelines and firm policies. This role requires the ability to manage both billing and e-billing processes as well as attorney and client communications. The Billing Manager will collaborate with Billing Attorneys and firm management, facilitate smooth billing workflows, and improve overall efficiency.

Key Responsibilities

• Acts as the primary contact for billing matters, providing clear communication to support timely and efficient collections.

• Direct management and support of the revenue cycle to ensure all billing, including e-billing and collections, are processed accurately, in compliance with client requirements and firm policies.

• Builds and consistently fosters excellent working relationships with Billing Attorneys and staff and periodically meets with office department heads to provide updates as needed.

• Be a trusted advisor to both the office and Revenue Management leadership.

• Supervises, supports, and provides guidance and leadership to the Billing Supervisor and revenue management staff across their respective offices.

• Collaborates with Revenue Management leadership to review and recommend changes to automate and enhance timeliness, accuracy, and efficiency of billing processes.

• Monitors key performance indicators related to revenue such as rates, volume discounts and all other billing related functions.

• Works in partnership with their respective offices to understand aged Accounts Receivable balances, including matters with no activity over a specific threshold.

• Partners with Billing Attorneys to address escalated billing disputes and helps resolve collection issues efficiently.

• Collaborates closely with Collection Managers to support the cash cycle and identify billing and collection issues.

• Builds and strengthens relationships with internal and external clients to ensure their needs and expectations are met.

• Works with Talent Services on recruiting, new hire training and employee onboarding tasks.

• Provides additional feedback during staff performance appraisals, develops performance management objectives to address concerns, drives engagement, retention, and separation decisions.

Qualifications

Skills & Competencies

• Excellent interpersonal and communication skills (oral and written), professional demeanor, and presentation, executives and firm leadership.

• Ability to identify and address billing/collection issues promptly and effectively.

• Strong team building skills; ability to establish and maintain effective working relationships with all levels of the organization and collaborate well in a team.

• Highly detail oriented with outstanding organizational and follow-up skills; capable of managing tasks efficiently and effectively.

• Proactive self-starter with outstanding organizational and follow-up skills.

• Strong analytical and critical thinking skills to make informed business decisions.

• Ability to multi-task and work under pressure to meet strict deadlines in a fast-paced environment.

• Demonstrate a commitment to delivering exceptional service to internal and external clients by exceeding expectations; proactively identify and implement innovative solutions.

Education & Experience

• Bachelor's Degree in Accounting, Finance, Business Administration, or related field preferred

• Minimum of 8 years of Legal Billing and Collections management and/or supervisory experience with advanced knowledge of e-billing required.

• Extensive experience in effectively and successfully leading teams required.

• Exceptional computer skills with the ability to learn new software applications quickly.

Technology

• Expert knowledge of Aderant, Elite or 3E highly preferred.

• Strong knowledge of e-billing platforms such as Ebilling Hub and other third-party e-billing vendors required.

• Proficiency in Windows-based software, including Word, PowerPoint, Excel, Adobe Acrobat and Outlook.

GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual’s race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.