Billing Manager

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

As Qualia continues its rapid growth and expansion of our product lines, we are seeking a highly skilled and experienced Billing Manager to join our Finance team. You will play a pivotal role in overseeing and designing our billing process. We just changed our billing system to Ordway and are looking to overhaul our billing processes to continue to support the scale of our growth. This position offers a unique opportunity to contribute to the financial health of a fast-paced, innovative technology company with over $100M in annual revenue and 500+ employees. You will be instrumental in supporting our continued growth.

• Manage the end-to-end billing cycle, including generating and sending SaaS-based invoices through our billing system and applying payments from various sources
• Drive the design and documentation of new accounts receivable processes and procedures within Ordway
• Identify and implement consistent, incremental improvements to billing functions
• Administer manual billing related to Qualia Partner programs
• Partner closely with Deal Desk and Sales on new deals to ensure accurate billing setup
• Collaborate with Customer Success to efficiently resolve billing issues and answer customer inquiries
• Proactively review the accounts receivable aging report, identify and address delinquent accounts, initiate collection procedures, and recommend bad debt reserves or write-offs as necessary
• Flow concessions and refunds through the appropriate approval process, as well as issue approved refunds
• Reconcile accounts receivable and accrue unbilled AR during the month-end close process

• 5+ years of progressive experience in billing or accounts receivable, including supervisory experience
• Independent self-starter and adaptable in a fast-paced and changing environment
• Strong verbal and written communication skills
• Customer service oriented
• High attention to detail 
• Ability to work well with ambiguity, solve problems, and think on your feet
• Experience with Ordway and Sage Intacct is highly desirable
• Good command of Excel and Google Sheets

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.