Billing Manager

This position is hybrid, meaning being in our Grand Rapids office 3 days a week.

Are you a people-first leader who thrives on bringing structure to complexity, building trust with your team, and navigating change with clarity and confidence? We’re looking for a Billing Manager to lead our 6-person billing team through a time of exciting growth and transformation.

This is a leadership opportunity for someone who is passionate about team development, operational excellence, and process improvement. If you’re energized by building relationships and supporting high-performing teams through change, this could be your next great move!

What You’ll Do:

• Lead and support the billing team, ensuring accurate and timely invoicing across multiple lines of business
• Build strong one-on-one relationships with your team through regular check-ins, coaching, and development conversations
• Sit with team members to understand the day-to-day work, removing obstacles and helping them grow in their roles
• Partner with finance team to support the selection of a new billing system and then have light involvement with implementation and rollout
• Help the team navigate ongoing change, including the unification of disparate billing systems across countries over the next 12-18 months
• Act as the billing subject matter expert and point of escalation for complex issues and process improvements
• Collaborate with finance, sales, and operations to align billing practices with contract terms and revenue recognition standards

What We’re Looking for:

• Leadership experience (2-5+ years) in billing, finance, sales operations, or customer service, especially with team management, coaching, and development
• Hands-on billing experience, meaning you’ve done the work before, even if briefly, and can confidently support your team from a place of empathy and expertise
• A curious and confident mindset that isn’t intimidated by complex systems, new processes, or strong personalities

Why You’ll Love it Here:

At Service Express, our people are at the heart of everything we do. We believe in developing leaders at every level and creating an environment where innovation and ownership are encouraged. As our Billing Manager, you’ll be part of a supportive, values-driven culture where your voice is heard, your growth is prioritized, and your impact is felt. We also offer:

• Flexible work options to support your work-life balance
• Opportunities for personal growth and career advancement
• Paid volunteer hours and a day off for your birthday
• Comprehensive health insurance options starting on your first day
• 50% reimbursement for your health club membership
• 401(k) company match to help you plan for the future
• $80k-$95k based on experience plus bonus

#LI-Hybrid