Medical Billing Manager – eClinicalWorks (eCW)
Serenity Healthcare
Location: Lehi, UT or Phoenix, AZ
Job Type: Full-Time
Department: Revenue Cycle Management
About the Role
Serenity Healthcare is hiring an experienced Medical Billing Manager to lead our centralized billing team and drive commercial insurance reimbursement performance. This is a hands-on, player-coach position — you'll manage a team of billing specialists while personally working escalated claims, denials, and payer issues.
eClinicalWorks (eCW) experience is required. Waystar or other clearinghouse experience is a plus.
If you're a revenue cycle leader who knows how to reduce denials, speed up reimbursement, and build a high-performing billing team, we want to hear from you.
What You'll Do
- Lead, coach, and develop a team of medical billing specialists
- Manage claim submission, payment posting, claims edits, and AR follow-up
- Serve as the escalation point for complex commercial payer and denial issues
- Identify denial root causes and implement corrective action plans
- Monitor KPIs: clean claim rate, first-pass resolution, denial rate, AR aging, timely filing
- Improve reimbursement, lower AR, and reduce rework across commercial, employer-sponsored, and managed care plans.
Required Qualifications
- 5+ years of medical billing / revenue cycle management experience
- 2+ years of team leadership experience in a billing or RCM setting
- Hands-on experience with eClinicalWorks (eCW) — billing modules, work queues, reporting
- Strong background in commercial insurance billing, denials management, and appeals
- Experience with clearinghouse claim submission and rejections
- Proven ability to manage productivity, quality, and performance metrics
Preferred Qualifications
- Waystar or comparable clearinghouse/RCM platform experience
- Behavioral health, mental health, or specialty outpatient billing background
- Multi-site healthcare organization experience
- Third-party billing company or outsourced RCM experience
- Experience building denial/KPI dashboards and payer performance reports
Why Join Serenity Healthcare
- Lead a growing revenue cycle team at a fast-growing healthcare organization
- High-visibility role with direct impact on reimbursement and company performance
- Opportunity to build and shape billing processes, not just maintain them
Keywords: medical billing manager, revenue cycle manager, eClinicalWorks, eCW, Waystar, healthcare billing, denials management, commercial insurance billing, RCM manager, claims manager, behavioral health billing, outpatient billing manager
Apply now to join Serenity Healthcare's billing leadership team.
Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.
Skills Required
- 5+ years of medical billing or revenue cycle management experience
- 2+ years of team leadership experience in a billing or revenue cycle management setting
- Hands-on experience with eClinicalWorks billing modules, work queues, and reporting
- Strong background in commercial insurance billing, denials management, and appeals
- Experience with clearinghouse claim submission and rejections
- Ability to manage productivity, quality, and performance metrics
- Waystar or comparable clearinghouse or revenue cycle platform experience
- Behavioral health, mental health, or specialty outpatient billing experience
- Experience with multi-site healthcare organizations
- Third-party billing company or outsourced revenue cycle management experience
- Experience building denial or KPI dashboards and payer performance reports
What We Do
Serenity Mental Health Centers provides compassionate, innovative, and evidence-based psychiatric care for conditions like depression, anxiety, PTSD, and ADHD, offering advanced treatments such as TMS and ketamine therapy.
