Billing Manager

Job Summary

We are seeking an experienced Billing Manager to lead and manage the end-to-end billing operations for our satellite communication and managed connectivity services business. The incumbent will be responsible for ensuring accurate and timely billing of recurring data services, airtime usage, hardware rentals, managed services, and project-related charges while leading a billing team and coordinating with Sales, Customer Experience, Activation, Product, and Finance departments.

The ideal candidate should have experience in the Telecom, ISP, Satellite Communications, Data Services, or Managed Services industry and possess strong expertise in billing systems, revenue assurance, customer invoicing, and team management.

Key Responsibilities

Billing Operations

• Manage the complete billing lifecycle for data connectivity and satellite communication services.
  
• Ensure accurate generation of monthly recurring invoices, usage-based invoices, and one-time charges.
  
• Oversee billing for VSAT, Starlink, Inmarsat, Iridium, managed IT services, airtime plans, hardware rentals, and project services.
  
• Review customer contracts, service orders, and activation requests to ensure correct billing setup.
  
• Monitor billing accuracy and ensure compliance with contractual terms.
  

Team Management

• Lead and manage the Billing team to achieve departmental objectives.
  
• Allocate work, monitor productivity, and ensure SLA adherence.
  
• Conduct performance reviews and support team development initiatives.
  
• Establish process controls and standard operating procedures.
  

Revenue Assurance & Controls

• Ensure all activated services are billed accurately and timely.
  
• Identify revenue leakages and implement corrective measures.
  
• Reconcile service activations, usage records, and invoices.
  
• Coordinate with Product, Activation, and NOC teams for billing validation.
  

Customer & Stakeholder Management

• Act as the escalation point for billing-related customer issues.
  
• Collaborate with Sales and Customer Experience teams to resolve invoice disputes.
  
• Support account reconciliations and customer audits.
  
• Maintain strong communication with internal and external stakeholders.
  

Reporting & Compliance

• Prepare monthly billing MIS reports and revenue reports.
  
• Track billing KPIs, collections support metrics, and service profitability.
  
• Ensure compliance with GST and other statutory requirements related to invoicing.
  
• Support internal and external audits.
  

Process Improvement

• Drive automation initiatives to improve billing efficiency and accuracy.
  
• Recommend system enhancements and process improvements.
  
• Participate in ERP, CRM, and billing platform optimization projects.
  

Required Skills & Competencies

• Strong understanding of telecom, ISP, satellite communications, or managed services billing.
  
• Expertise in recurring billing, usage-based billing, and revenue assurance.
  
• Knowledge of invoicing, GST, credit notes, and billing compliance.
  
• Strong analytical and problem-solving skills.
  
• Excellent stakeholder management and communication abilities.
  
• Team leadership and people management experience.
  
• Advanced proficiency in Excel and billing/ERP systems.
  

Preferred Experience

• Experience in Telecom, Internet Service Provider (ISP), Satellite Communications, Data Services, Managed Services, or Technology industry.
  
• Exposure to maritime connectivity services is highly preferred.
  
• Experience with CRM, ERP, and billing platforms.
  

Qualifications

• Bachelor's Degree in Commerce, Finance, Accounting, Business Administration, or related field.
  
• MBA / Professional qualification will be an added advantage.
  

Experience Required

• 8–15 years of overall experience.
  
• Minimum 3–5 years in a managerial role handling billing operations and team management.
  
• Proven experience managing high-volume billing for recurring data or connectivity services.