Billing / Credit Control Administrator (O2C)

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.
Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.
We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.
Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.
Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.
Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.

Purpose of the job

The Billing and Credit Control Administrator will take responsibility for processing sales invoices and allocating cash received against customer accounts across the Collinson Group entities. Ensuring correct records are maintained and follow up on any overdue receipts.

Key Responsibilities

· Perform timely and accurate creation of customer invoices, credit notes and rebates based on company policy and customer contracts.

· Ensure the accuracy and completeness of billing transactions

· Act as a point of liaison for customers resolving internal and external customer queries, escalating these where necessary.

· Initiate contact with customers to follow up on overdue payments and outstanding invoices

· Perform reconciliations and settlements of customer-related transactions, ensuring accurate and up-to-date records of payments and outstanding balances

· Maintain organised and up-to-date records of collection efforts, correspondence, and customer agreements

Knowledge, skills and experience required

· 1+ Years of office-based admin/finance experience

· Matric certificate

· MS Office competency (Outlook / Teams and Excel)

· Good communication skills, both written and oral.

· Ability to work as part of a team, but also capable of working on own initiative.

· Attention to detail.

· Ability to accurately complete tasks while meeting key deadlines.

· The candidate must be prepared to learn new processes / systems.

Preferred:

· Experience Operating in a multi-currency or multi country environment.

· Previous experience of billing and credit control

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).