Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable.
Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.
Are you ready to make your next career move to join our team as our CS&A Billing Coordinator for KONE Americas. This role will support our Southeast District and will sit at the Marietta, GA branch.
· Do you enjoy analyzing non-quoted repair service orders (time of call, scope of work performed, contract type..etc) to identify orders requiring further review with management?
· Does organizing and prioritizing multiple tasks motivate you?
· Do you thrive in areas where you use interpersonal skills to interact and build relationships effectively with customers and KONE stakeholders?
· Are you skillful with advanced Office Tools (Outlook, Word, Excel)?
· Do you demonstrate a passion for learning software applications?
· Are you committed to working independently and as a team member under tight time constraints?
If you answered a resounding YES to these questions, then we have an amazing opportunity for you!
Job Duties
As our Billing Coordinator, you will ensure accurate and timely processing of Non-Quoted Repair (NQR) Orders. This role specializes in auditing contract documentation for compliance to invoicing requirements and aligns with work completion to ensure invoice quality and accelerated invoice cycle time. Additionally, the role ensure compliance to KONE billing processes and procedures resulting in increased customer satisfaction and reduction of credit memos.
Higher Vocational diploma in business or related field of education or 2-3 years of prior working experience in an office administrative role is required. Experience in similar industry (service business) is a plus.
Other Hiring requirements
· Excellent communication skills both written and oral
· General knowledge of contract and business principles (e.g. order entry, scheduling, invoicing)
· Knowledge of SAP or similar ERP (Enterprise Resource Planning) system is an asset, specifically in areas of Sales and Distribution
At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.
We hire individuals who value culture because we believe culture drives innovation
- We value your authentic self.
- Collaborative, creative, and supportive work environment.
- Passionate about safety, quality, and innovation
- We care about the communities where we live and work.
Come share your passion and energy to make a positive impact at KONE for our customers and your career!
*Beware of Recruitment Scams!*
KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
Read more on www.kone.com/en/careers/
Just some of our many benefits include:
- Competitive salary
- Opportunities to learn and grow
- 401K Employer Match
- 401k Employer Non-elective Contribution
- Well-being Program
- Medical, Prescription, Dental and Vision Insurance
- Digital Health Solutions & Telehealth
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
- Employee Family Assistance Program (EFAP)
- Family & Medical Leave
- Parental Leave
- Leave to Care for a Domestic Partner
- Paid Time Off & Holidays
- Company Paid Life and AD&D Insurance
- Supplemental Life and AD&D Insurance
- Company Paid Short-term and Long-term Disability
- Buy-Up Long-term Disability
- Critical Illness Insurance
- Hospital Indemnity & Accident Insurance
- Identity Theft Protection
- Legal Insurance
- KONE Credit Union
- Tuition Reimbursement
The hiring range for this role in the Marietta, GA location is $54,800.00 – $71,925.00 . The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.
KONE Annual Bonus plan at 5% Target Incentive based on achievement of company goals and individual goals.
#LI-TG1
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://kone.com/global/en/careers.html
Skills Required
- Higher vocational diploma in business or a related field
- Two to three years of prior experience in an office administrative role
- Excellent written and oral communication skills
- General knowledge of contract and business principles, including order entry, scheduling, and invoicing
- Experience in a similar service business industry
- Knowledge of SAP or a similar ERP system, particularly Sales and Distribution
Kone Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kone and has not been reviewed or approved by Kone.
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Fair & Transparent Compensation — Pay is considered competitive across many roles and markets, with field positions sometimes benefiting from overtime and strong union scales. Feedback suggests base compensation is often a relative positive even when other factors vary.
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Retirement Support — Retirement programs, including 401(k) and in some regions pension or annuity structures, are consistently highlighted as strong. Feedback suggests these elements meaningfully enhance the overall package.
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Healthcare Strength — Core health coverage is viewed as comprehensive, commonly including medical, dental, and vision options. Feedback suggests a global well‑being framework and EAP resources further reinforce health-related support.
Kone Insights
What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings. Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
