Billing Associate

Summary of the job:

The Billing Associate is responsible for executing, monitoring, and improving billing activities for assigned APAC markets, ensuring invoices and billing adjustments are processed accurately and on time. The role acts as a key interface between local commercial organizations, customers, and internal finance stakeholders to support the end-to-end billing process and deliver high-quality customer service.

The position contributes to operational excellence, compliance with corporate billing processes, and continuous improvement initiatives within the Finance Service Center.

In this job you will:

Billing Operations

• Execute recurring and ad hoc billing activities for assigned markets in accordance with established procedures and service level agreements.
• Review, validate, and process billing transactions, credit notes, and billing adjustments in SAP.
• Ensure invoices are generated, posted, and delivered accurately and within agreed timelines.
• Monitor billing exceptions and proactively resolve issues to prevent revenue leakage or billing delays.
• Maintain high standards of billing data quality and process compliance.

Customer and Stakeholder Support

• Investigate and resolve customer billing inquiries and discrepancies.
• Liaise with Commercial, Contract Fulfillment, Collection, and Accounting teams to obtain required information and ensure seamless billing execution.
• Support internal and external stakeholders on billing-related topics.
• Build effective working relationships with local market teams and regional business partners.

Controls and Compliance

• Apply internal controls and procedures to ensure billing accuracy and compliance.
• Identify risks, inconsistencies, or process gaps and escalate when appropriate.
• Support audit requests and compliance reviews related to billing activities.

Continuous Improvement

• Participate in local and global projects related to billing transformation, automation, and process standardization.
• Contribute ideas to improve efficiency, quality, and customer satisfaction.
• Support testing and implementation of new billing requirements, tools, and system enhancements.

Reporting and Analysis

• Perform billing reconciliations and basic analysis of billing trends, exceptions, and operational KPIs.
• Monitor workload and performance indicators to help ensure service objectives are achieved.
• Prepare reports and support management requests when required.

About the ideal candidate:

• Bachelor's degree in Accounting, Finance, Business Administration, Economics, or a related field.
• 1 years of experience in Finance, Billing, Order-to-Cash, Shared Services, or a similar operational finance environment.
• Experience working in multinational organizations or Shared Service Centers is an advantage.
• Experience with billing systems and ERP platforms, preferably SAP.
• SAP knowledge, preferably SD and/or FI modules.
• Strong Microsoft Excel skills.
• Understanding of finance and accounting fundamentals.
• Ability to analyze data and identify billing discrepancies.
• Fluent English, both written and spoken.
• Strong analytical and problem-solving skills. Attention to detail and commitment to accuracy.
• Customer-oriented mindset.
• Ability to prioritize and work under deadlines. Proactive and continuous improvement attitude.
• Strong communication and stakeholder management skills.
• Team player with a collaborative approach. Adaptable to a dynamic and multicultural environment.

Success Measures

The Billing Analyst will be evaluated through:

• Billing accuracy and quality.
• Timely completion of billing cycles.
• Resolution of billing issues and customer queries.
• Compliance with internal controls and procedures.
• Contribution to process improvements and automation initiatives.
• Achievement of operational SLA and KPI targets.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.