Billing and Support Assistant

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of 1,700 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

At StarChapter, part of the Fullsteam organization, we thrive in empowering associations to drive professionalism, provide advocacy, advance careers, and develop leaders. We do this by helping volunteer leaders of professional and trade associations at the local level grow their membership while saving them time on administrative tasks and providing services to maximize their efforts. Our software and service make it easy for them to run their local chapters by combining their website with event registration, email communication and membership management. StarChapter is an organization that promotes from within. We are an open organization with leadership that will listen to employees that have the answers to make our organization better. Simply put, StarChapter is a great company to establish and grow your career. Let's build something great together.

We are searching for a Billing and Support Assistant to join our team!

Primary Responsibilities:

• Draft and send work orders and account change documentation to existing customers.
• Monitor email and voicemail.
• Enter Support Tickets for existing customers.
• Answer and route phone calls to appropriate team members.
• Resolve basic billing questions and customer care inquiries from existing customers.
• Contribute to internal process improvement initiatives.
• General administrative and internal support duties.

Skills & Competencies:

• Outstanding communication, organizational, and time management skills.
• Strong understanding of web-based software applications (SaaS).
• Basic knowledge of Adobe Acrobat or similar PDF editing software.
• Proficient with Windows and Microsoft Office.
• Excellent computer skills and tech savvy.
• Self-motivated and dependable in a remote work environment.

Minimum Qualifications:

• Experience with Adobe Acrobat and Microsoft products.
• Ability to clearly and professionally communicate in writing and verbally with co-workers and customers of all personality types.
• Experience in a customer success role is a plus.
• Ability to stay focused and positive in a high energy environment.

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.