Billing and Metering Data Specialist

Our Masterton office is part of Meridian Energy, the largest producer of renewable electricity in Aotearoa. Meridian provides Contact Centre services under a contract to Shell Energy (who owns Powershop Australia).   Here in Masterton we take the best parts of both a modern and unique workplace while harnessing Meridians great reputation allowing us to deliver an environment that has a strong purpose and a genuine care for our people. Meridian strives to deliver clean energy for a fairer and healthier world. 

Powershop offers something different. We put the power into the hands of our customers by building an online Shop for power that’s simple, rewarding and fun. The secret sauce is our Masterton Contact Centre (where you’ll be based) which mixes a fast-paced environment with a culture that thrives on productivity and good banter where customers are at the heart of everything we do, and they love us for it.   

We want all our people to be the best that they can be, so we make sure that there’s room for our crew to be exactly who they are. As a team, we recognise all the wins – no matter how big or small, personal or professional, that we smash them together and celebrate the success of each team member individually.   

This is a unique role where you’ll get the best of both worlds and get to work across two leading brands: Meridian and Powershop . And while we do things a little differently, our values and fundamental principles are very similar. You’ll learn the ins and outs of both brands, double the fun!! 

Ngā pukenga kei a koe mō tenei tūranga | What you’ll bring

As a Billing & Metering Data Specialist, you’ll work across meter data, billing processes, and customer queries to ensure accuracy, efficiency, and great outcomes. If you’re detail driven, curious, and motivated to continuously improve how things are done, this is your chance to make an impact in a fastmoving, supportive environment.

You’ll use your experience to determine the best form of contact for the customer to ensure any and all queries are resolved clearly and to the customers satisfaction.​

Provide feedback to colleagues in order to upskill and ensure best practices are followed.​

If something goes wrong, you fix it, learn from it and move on. You communicate new information and learnings to your colleagues and the business in general when appropriate.​

Be excited by the smaller details, investigating, finding the root cause and implementing the fix.​

We’re on the lookout for:

• Ability to manage accurate meter data and resolve exceptions, ensuring clear communication and strong adherence to best‑practice processes.
• Experience within the Australia or New Zealand energy industry is a plus, but not essential.
• Support vulnerable customers appropriately and resolve customer queries via phone and email using the most effective contact method.
• Keep processes and documentation up to date while working flexibly across both customer-facing and operational tasks.
• Escalate complex issues when needed and use your knowledge of systems and workflows to suggest improvements and efficiencies.
• Maintain accurate customer records, contribute positively to Powershop’s Contact Centre culture, and ensure full compliance with integrity, safety, and account access policies.
• Identify and act on revenue opportunities that fall within the scope of customer contact.

Ngā painga ki a mātou | What we can offer

To support growth, development, and a consistent customer experience, all new team members begin their role on-site. Work‑from‑home flexibility becomes an option once you reach an agreed capability level with your Leader and have an active development plan in place. This ensures you’re confident in the role, supported in your learning, and set up for long‑term success before transitioning to flexible/hybrid work.

We also offer:

• An attractive and competitive salary package that’s reviewed annually, performance-incentive plus discounts from a number of partnerships
• Enhanced leave provisions: three company paid days (over the holiday period), enhanced parental leave and options to buy up to 12 days’ additional leave
• Life, trauma and income protection insurance (which we hope you won’t need!)
• Enhanced KiwiSaver contributions
• Access to the Meridian employee share scheme
• Excellent learning and development opportunities, we want you to be the best version of yourself and will help you get there!
• Award winning wellbeing programme that provides support whenever and wherever you need it
• Employee discounts off your power with Meridian or Powershop, every bit counts
• A one-off $400 payment to support your work from home set-up (if needed)

Important Stuff to know - Your hours of work will be those that are necessary to achieve your objectives and meet business needs (a minimum of 40 hours per week).

If you are rostered to work an 8‑hour shift that finishes at or after 7:00pm, you will be eligible to claim an additional evening payment on top of your normal pay. This payment applies only when the shift is worked and the allowance is claimed.

As your role is in a part of the business that serves the Australian market, you may be required to observe the public holidays of Australia instead of one or more NZ public holidays

You’ll be required to complete standard contact centre relevant online testing, which can be done from home.

All standard pre-employment checks will also be applicable.

If you’ve any questions, please email: [email protected]

We're committed to becoming more accessible and providing support if needed, please get in touch via email or phone if there are any parts of our process you would like assistance with (process found here meridianenergy.co.nz/careers), we’re more than happy to help.