Billing and Invoicing Specialist

goFLUENT is fundamentally disrupting the language learning market worldwide, helping companies build global digital learning strategies for their employees.

Our platform combines AI-powered technology, an unmatched content library, and human interaction to accelerate language learning and help employees communicate with confidence in an increasingly global workplace.

We are a mission-driven SaaS company that believes everyone should have an equal opportunity to succeed at work, regardless of their native language. Today, we are a truly global organization with 1,000+ employees across 20+ offices worldwide.

Join us and make a meaningful impact every day!

Do you have a strong eye for detail, excellent organizational skills, and a talent for solving problems? Are you comfortable working with numbers, processes, and multiple stakeholders?

As a Billing Specialist, you will play a key role in ensuring the smooth administrative and financial management of our language training programs. You will work closely with internal teams and clients across the French, Italian, German, and Moroccan markets, making sure registrations, changes, invoicing, and follow-ups are handled accurately and efficiently.

This is an international role where attention to detail, communication, and the ability to manage multiple priorities will be essential to your success.

• Oversee the registration and implementation of language training solutions for our clients' learners, working closely with the Customer Success, Registration, and Group Lessons teams to ensure a smooth experience.

• Manage changes throughout the training period, including credit transfers, deadline extensions, and other client requests.

• Act as a key point of contact for billing and administrative requests from clients and internal teams, ensuring timely and accurate follow-up.

• Identify and escalate significant issues or client needs to the relevant Customer Success Manager or Account Executive.

• Prepare and share administrative and billing reports with internal teams.

• Provide relevant insights to the Learning Consultant team to help improve learner engagement and program performance.

• Review and validate pre-invoices on a bi-weekly basis, ensuring accuracy before they are sent to clients.

• Send invoices through the appropriate channels and follow up on outstanding payments by email and phone.

• Collaborate with internal teams to identify discrepancies, resolve billing issues, and continuously improve administrative processes.

• Detail-Oriented Work: If you enjoy working with accuracy, processes, and numbers, you'll have a real impact in this role.

• International Teamwork: Work with colleagues across different teams and markets in a truly international environment.

• Tech-Savvy Environment: Use tools such as Microsoft Office, especially Excel, and Google Workspace, particularly Google Sheets, to manage data and streamline processes.

• Analytical Problem-Solving: Use your analytical mindset to identify potential issues, understand their root causes, and find practical solutions.

• International Exposure: Work across the French, Italian, German, and Moroccan markets and gain experience in a multicultural business environment.

• Previous experience in an administrative, billing, finance, or customer operations role.

• Strong attention to detail and excellent organizational skills.

• Excellent English proficiency, both written and spoken.

• Additional languages such as French, Italian, German, Spanish, or Arabic are a strong plus.

• Good command of Microsoft Office, particularly Excel, and/or Google Workspace, particularly Google Sheets.

• Strong communication and collaboration skills.

• A proactive and solution-oriented mindset, with the ability to anticipate potential issues.

• Ability to manage multiple tasks and priorities while maintaining a high level of accuracy.

• Comfortable working in an international and fast-paced environment.

Our culture is unlike anywhere else. Starting from day one of your #lifeatgoFLUENT, you'll have access to a range of perks and benefits, including:

• A dynamic, startup-like experience within the stability of a fast-growing, 26-year-old Swiss-based company.

• The opportunity to learn from experienced leaders and visionaries in the learning and language industry.

• An innovative, international, and vibrant working environment.

• A comprehensive onboarding and mentoring program designed to help you succeed.

• Access to a world-class learning experience through goFLUENT's own platform, with the opportunity to learn one of our 49 business languages.

• The opportunity to collaborate with colleagues across our 20+ offices worldwide.

• Regular team-building activities and company events.

• Monday to Friday, 9:00 a.m. to 6:00 p.m.

• One remote working day per week after 3 months.

• This position follows the public holidays of the assigned market (French, German, Italian, or Moroccan).
  

Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: https://www.gofluent.com/us-en/careers/