Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 150,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.
The Billing and Collections Manager oversees the full invoicing-to-cash cycle, managing both the Billing and Collections teams to ensure invoices are accurate, payments are collected on time, and customer accounts are properly maintained. This role is responsible for optimizing processes, ensuring financial accuracy, supporting revenue integrity, and fostering strong cross-functional collaboration to drive operational efficiency and customer satisfaction.
What you’ll do as a Billing and Collections Manager- Manage, mentor, and develop both Billing and Collections staff.
- Oversee daily billing operations, ensuring timely and accurate invoice creation and distribution.
- Maintain and enforce billing policies, procedures, and internal controls.
- Resolve billing errors and collaborate with internal teams (Sales, Customer Success, Operations, Finance) to prevent recurring issues.
- Lead the Collections team to ensure timely follow-up on overdue accounts and reduction of past due balances.
- Develop, implement, and monitor collections strategies and escalation procedures.
- Review aging reports, assign collection priorities, and provide guidance on complex or sensitive accounts.
- Partner with customers to resolve disputes, negotiate payment plans, and maintain positive relationships.
- Validate complex billing scenarios such as subscription, project-based, milestone, or usage-based invoicing (as applicable).
- Maintain audit-ready documentation for all billing and collections activities.
- Identify operational bottlenecks or risks and recommend process improvements.
- Support month-end closing activities, including reconciliations and revenue recognition support.
- Oversee billing and collections system configurations, updates, and data integrity.
- Bachelor's degree in Accounting, Finance, or a related field.
- 4-6+ years of progressive experience in Billing and Collections, with at least 2 years in a management or supervisory role.
- Prior experience managing a billing or collections team (or both).
- Strong understanding of the order-to-cash process, financial controls, and AR best practices.
- Excellent communication, analytical, and problem-solving skills.
- Proficiency with ERP, billing systems, and spreadsheet tools.
- Experience in a SaaS or subscription-based business model.
- Advanced proficiency in Microsoft Excel (VLOOKUPs, Pivot Tables, complex formulas).
- Exceptional conflict resolution and communication skills, specifically in handling customer escalations.
- Previous experience with Maxio(SaaSOptics) billing software is a plus.
- Experience with systems such as NetSuite, Salesforce, QuickBooks, Zuora, Chargebee, or similar platforms.
- Experience working with a distributed/remote team.
- Great mission-driven team members from diverse backgrounds with a strong company culture
- Competitive pay
- Flexible PTO
- Paid company holidays
- Yearly team off-sites
- Medical, dental, and vision benefits (FSA, HSA & HRA options)
- Basic & Voluntary Life Insurance
- 401k employer match
- Wellness benefits
- Commuter benefits
- Work in an open environment on solutions that are reshaping the way businesses operate
- Fun team events
- Ability to have a big impact
- 10 weeks of paid parental leave
- Fitness reimbursement
- Learning & development funds
- Prolonged periods of sitting at a desk
- Prolonged periods of typing and working at a computer
- Ability to listen and speak over the phone or Zoom calls
- High level of mental concentration and focus
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Compensation:The annual base compensation range for this position is $100,000 - $115,000. The reasonably estimated total cash compensation (base + variable) range for this full-time position will be $112,500 - $129,375 .
Actual compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualifications, education, experience, and location. Crunchtime has a location-based compensation system, so someone doing the same job in a different city might have a different pay range.
Accessibility Accommodation StatementCrunchtime complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].
Equal Employment Opportunity Statement
At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic.
We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment.
Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don’t meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.
Top Skills
What the Team is Saying
What We Do
The world’s top restaurant brands use Crunchtime to achieve ops excellence, in every location. It’s how operators manage food and labor costs, food safety, brand standards, and the overall customer experience across every location. By enabling leaders and teams to confidently manage inventory, suppliers, staff scheduling, task and audit management, and employee learning and development, the Crunchtime Operations Management Platform is how our customers successfully grow their operations. Our software is used in over 750 brands across 150,000 locations in 100+ countries, including Chipotle, Jersey Mike’s, Domino’s, Dunkin’, Five Guys, and P.F. Chang's.
Why Work With Us
Our core values define who we are and what sets us apart; they guide how we communicate, act, and work together:
- Connect: It's the people that make the journey special
- Extend a hand: Be there for customers and one another
- Make an impact: Spend your time where it'll matter most
- Succeed together: We accomplish more as a team
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Crunchtime Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
To support the happiness, health, and well-being of our team, Crunchtime offers medical, vision, and dental coverage, as well as paid parental leave. We also offer a retirement program, flexible vacation days, fitness reimbursements, and L&D stipend.
