Billing Analyst

We are a technology company that equips organizations to be agile and innovative, and for their people to be productive, creative, and happier at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology portfolio.

By doing these things, we create success faster and in circumstances otherwise not possible.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what's good for our people and communities.

Responsible for day-to-day administrative billing needs. Support the AR function and customer billing needs by providing timely and accurate invoicing requests, including credit rebills, adjustments, ongoing account reconciliation, and sales support.

Ensure reliability and consistency in custom invoice creation relative to business practices. Ensure order entry processes have enough controls and flexibility to produce accurate and timely invoices to customers.

Responsible for ad hoc and system billing. Ensure a smooth end-to-end billing process—from system-generated credit/rebills and adjustments to internal manual billing requirements.

Work with the Manager, Billing Operations and team to accurately track and flag issues around order entry processes, ensuring enough controls and flexibility to produce accurate and timely invoices to customers.

Daily interactions with internal customers through telephone, email, office communicator messenger, and on-site communication. Occasional interaction with external customers, primarily via email.

• Analyze billing requests to ensure alignment with company policies and procedures.
  

• Complete billing requests for internal customers, including Sales, AR, and Credit teams.
  

• Pull, suppress, and create manual invoices.
  

• Consolidate invoices and perform billing adjustments, including:
  

  • Changing bill-to account addresses
    

  • Adding pertinent information
    

  • Matching invoices to customer purchase orders
    

  • Pre-invoicing
    

  • Applying extended terms provided by the Credit Team
    

  • Currency exchange adjustments
    

  • Split invoicing
    

  • Tax corrections based on credit or debit tax adjustments processed by the tax team
    

• Conduct credit rebill analysis and determine required adjustments.
  

• Review and obtain approval for delivery adjustments.
  

• Request creation of price adjustment SKUs when required to facilitate product analysis and stakeholder submissions.
  

• Review, define, and resolve billing-related issues for internal clients.
  

• Collaborate with Supervisors, Managers, Branch Managers, Outbound Sales, District Managers, Sales, Operations, Services, and Billing teams to resolve issues.
  

• Educate internal customers on billing policies and procedures.
  

• Participate in conference calls regarding customer inquiries and billing concerns.
  

• Identify opportunities for process and procedure improvements.
  

• Participate in departmental ad hoc projects involving customer service or operational improvements.
  

• Provide support and backup for tracking partner invoices related to teaming arrangements.
  

• Maintain all other ad hoc billing requests.
  

• Assist team members with billing operations functions.
  

• Provide coverage when short-staffed.
  

• Provide coverage during month-end, quarter-end, year-end, and holiday periods.
  

• Post-secondary education in Accounting or a related business discipline obtained through a community college or equivalent professional designation.
  

• Up to 3 years of experience in billing or related functions.
  

• Basic understanding of accounting principles.
  

• Strong problem-solving abilities.
  

• Excellent organizational skills.
  

• Ability to work independently with minimal supervision.
  

• Detail-oriented with strong data entry and record-keeping accuracy.
  

• Demonstrated initiative, positive attitude, professionalism, and commitment to team and company goals.
  

• Strong proficiency in Microsoft Excel.
  

Think about applying anyway.

We understand that not everyone brings 100% of the skills and experience required for the role. At Softchoice, we welcome individuals from diverse backgrounds and experiences.

Whether you are new to corporate technology, returning to work after a career break, or looking to take the next step in your career, we encourage you to apply.

• Comprehensive benefits from Day 1 of employment.
  

• Meaningful work and opportunities for career growth.
  

• Two paid volunteer days per year to support a cause of your choice.
  

• Opportunity to build and grow a career in the technology industry.
  

• Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 16 consecutive years.
  

• Certified as a Great Place to Work in the United States for several years.
  

• Recognized as a Best Workplace for Women, Inclusion, Giving Back, and LGBTQ+ Equality.
  

• More than $3 million raised through Softchoice Cares, our grassroots fundraising organization.
  

We are an equal opportunity employer committed to diversity, inclusion, and belonging.

People seeking employment at Softchoice are considered without regard to any protected category, including but not limited to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

We are committed to working with you to best meet your needs.

We are committed to the safety of all candidates and team members. As part of this commitment, we have implemented virtual interviewing for all applicants.

We understand that you may need to interview with distractions around you (such as children or pets), and we will most likely be doing the same.

Before joining Softchoice, we will conduct a criminal record check, verify your education, and check your references. Upon joining, you will be onboarded remotely through a streamlined and supportive process.