Billing Analyst

The Billing Specialist will support billing functions and will play a key role in supporting invoicing, billing, contract review, collections, and maintaining accurate records. The candidate will provide value-added service to our internal/external partners. This role is highly visible and requires the ability to prioritize and plan.

Responsibilities:

Billing Operations

• Execute end-to-end billing processes across a broad range of products, services, and billing platforms

• Perform usage-based billing calculations aligned with market value pricing and contractual terms

• Create and maintain billing schedules derived from commercial contracts

• Perform manual billing processes as needed to support complex or non-standard client arrangements

• Set up and review product and service additions, modifications, and terminations

Month-End Close & Reporting

• Manage the monthly close and reporting process across multiple deadlines, including threshold checking, invoicing preparation, and closing invoicing

• Complete account reconciliations and support journal entry preparation as part of month-end procedures

• Gather and organize billing documentation to support internal and external audits

Client & Stakeholder Support

• Respond to client inquiries regarding invoices, conducting thorough investigations to resolve billing irregularities and discrepancies

• Address billing questions from both external clients and internal stakeholders with accuracy and professionalism

• Continually monitor and update customer interaction documentation in support of collections activities

• Leverage dispute negotiation skills to reach timely and professional resolutions with clients

Cross-Functional Collaboration

• Partner closely with Sales, Client Services, Legal, Development, and FP&A teams to support billing accuracy and process improvements

• Translate complex contractual and commercial terms into accurate billing outcomes

• Work effectively under tight time constraints driven by departmental and contractual deadlines

Requirements:

• Bachelor's degree with major coursework in Accounting, Finance, or Business

• 1+ years of experience in accounting and/or billing; previous experience in collections and/or billing strongly preferred

• Knowledge of electronic and manual billing procedures

• Strong Microsoft Suite skills, including Excel, Word, and PowerPoint

• Excellent written and verbal communication skills for client-facing and cross-departmental interactions

• Strong analytical skills with the ability to analyze data and make informed decisions

• Detail-oriented with the ability to adapt to changes in workflow and competing priorities

• Ability to handle and prioritize multiple tasks while working independently

• Thrives in a results-driven, team-oriented culture

• Experience with SaaS or technology companies, preferably in a usage-based or market-value billing environment

Preferred Requirements:

• Experience working across multiple billing platforms or complex billing structures

• Familiarity with commercial contract review and interpretation

• Experience supporting audit requests and month-end close processes

• Exposure to FP&A reporting or revenue recognition concepts

• Experience with Alteryx or similar data automation tools