At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking an experienced Lead Business Analyst to join our Global Business Services (GBS) team. In this role, you will play a vital role in ensuring accurate, efficient customer invoicing as well as maintaining data integrity related to rates and revenue captured within the corporate databases, while promoting a world-class customer experience.
What You’ll Do (Responsibilities)
In this role, you will:
Research and Issue Resolution: Research and analyze billing-related issues, providing daily support to internal and external customers as required based on the assigned portfolio of accounts.
Data Integrity and Standardization: Analyze billing information to provide recommendations and data to ensure accurate translation of contract and billing information into applicable systems. Work to enforce the company’s standardization objectives while ensuring there is no revenue impact to the business.
Specialized Billing Management: Manage specialized billing arrangements and processes that require escalated attention and intervention in order to drive on-time payment. Manage electronic invoicing processes and analyze invoicing files and data.
Reporting and Customer Service: Prepare, maintain, and distribute billing reports as required. Maintain consistent, prompt, and accurate service levels to promote a world-class customer experience.
Continuous Improvement Leadership: Provide ideas and leadership to address future requirements within the customer portfolio, striving to uncover opportunities for synergizing collective efforts across billing and GBS tasks, including miscellaneous billing projects/responsibilities as assigned by management.
What You’ll Bring (Skills & Qualifications)
The ideal candidate will have:
5+ years of experience in a Business Analyst or similar role.
Bachelor’s degree in Business Administration, Information Systems, or related field.
Strong knowledge of data analysis, process modeling, and documentation.
Proven ability in translating business needs into technical requirements, strong facilitation, and stakeholder engagement skills.
High attention to detail with a focus on continuous improvement.
Excellent verbal and written communication skills.
Ability to lead cross-functional teams without direct authority.
What We Offer (Benefits)
Pay: $75,000/an and is bonus eligible
Location: Remote Offering
Competitive compensation and benefits aligned with the experience.
Flexible Time Off, including Wellness and Sick Leave, as well as 7 paid Holidays plus 3 Floating Holidays beginning January 1st
Comprehensive health, wellness, and retirement plans.
Opportunities for continuous learning and professional growth.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. #LI-DNI
Category: Customer Support
What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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