Billing Analyst

MediaDonuts is a leading advertising, media, commerce and ad-tech solutions company connecting brands to consumers by representing top platforms and publishers.

MediaDonuts has offices in 11 countries across APAC with headquarters in Singapore and is a wholly owned subsidiary of Aleph Holding.

Position Overview

As a member of the Billing Team must be able to manage multiple tasks, tools and systems simultaneously.

This position is responsible for analysing, developing and executing tasks to issue and validate invoices. The purpose of this position is supporting the Billing tasks, through several duties including: Client Support, Reconciliation, Billing process, Internal Support, Audits, Customer’s portal review on a monthly basis, Accounting Accrued & Deferred reports and monitor on a monthly/weekly basis.

Objectives and Responsibilities

Issue and distribute accurate invoices.

Ensure all billing practices adhere to local regulations and company policies, and assist with reporting requirements for the region

Handle customer complaints and resolving billing issues.

Keep updated records of Account Statements.

Report Accrued & Deferred Revenue for Accounting, monthly/weekly.

Collaborate with other departments to ensure billing accuracy.

Address customer complaints and questions.

Support Collections Team to keep track of accounts receivable and transactions.

Assist with customer account reconciliations.

Prepare and present analytical reports.

Resolve any issues or mistakes.

Coordinate meetings with major Agencies/Clients in the market.

Participate and support new systems, product implementations, changes to tools, queries, and reports, and partner with others to ensure continuous process improvement.

Produce operational, ad hoc, and management reports.

Assist management with internal and external audit activities ensuring compliance with regulatory requirements

Ensure all billing practices adhere to local regulations and company policies, and assist with reporting requirements for the region

Required Qualifications and Skills

Candidate to hold bachelor’s degree in Business Administration

At least 2 years of experience in finance department (Billing/Collection)

Management of SAP/Microsoft Dynamics ERP and Salesforce preferably, large knowledge of: Office Excel, Power Point and Outlook.

Experience dealing with Clients and Commercial Teams.

Knowledge of Currencies and Accounting, is a plus.

Knowledge of Media Market is a plus.

Customer-oriented.

Highly motivated and proactive person, with a flexible attitude and willingness to work.

Ability to handle multiple tasks and time schedules. Excellent communication and interpersonal relationship skills.

Teamwork, empathy, frustration tolerance, organized, committed.

Ability to follow instructions and to act on his/her own initiative to propose new ideas.

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