Billing Analyst

MaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities.  MaintainX powers operational excellence for 9,000+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonalds, Brenntag, Cintas, Michaels, and Shell.

We've raised $104 million in venture capital following a recent Series C funding round led by Bain Capital Ventures, Bessemer Ventures, August Capital, Amity Ventures, Ridge Ventures as well as CEO’s from GE, Twilio, Toast and PagerDuty.

The ideal candidate will bring organization, attention to detail and enthusiasm to the growing Finance team. This is an exciting opportunity for somebody who wishes to grow and contribute within a high-growth SaaS organization.

This is a difference-making, meaningful, high-responsibility role and we expect the right candidate to be someone who thinks outside the box, thrives under pressure, and is extremely

The Billing Analyst will ensure that clients receive their invoices on a timely basis in order to help our sales team with the collections process. You will play a key part in solving billing and collection issues as the company continues to scale. The ideal candidate is a strong team player and communicator, highly proactive, and extremely organized. You are someone who works independently and adapts to a fast-changing environment. In this role you will be reporting to the Revenue Accounting Manager.

What you'll do:

• Create and issue invoices to customers as services are sold by the sales team
• Collect on accounts by sending invoice reminders and communicate with customers via email or phone
• Respond to customer inquiries, including billing emails and phone calls. Conduct virtual meetings with customers to clarify invoicing issues.
• Liaise with sales and revenue operations team to ensure customers are billed efficiently and correctly, including but not limited to: assisting sales team with supplier set-up, completing vendor intake and registration questionnaires, verbal confirmation via telephone when necessary
• Ensure all customer accounts are in adherence with the company collection policy
• Post customer payments by recording cash, checks, and credit card transactions
• Verify the validity of account discrepancies by obtaining and investigating information from sales, customer support departments, and customers
• Verify the validity of account discrepancies by obtaining and investigating information from sales, customer support departments, and customers
• Work with other departments to solve accounts receivable issues
• Proactively suggest process improvements that add value to the billing and collections process
• Assist with other accounting duties/projects as required

About you:

• High degree of accuracy and attention to detail
• Exemplary interpersonal skills and exceptional verbal and written communication skills
• Excellent time management and organizational skills
• Well organized and able to handle multiple tasks quickly and accurately
• Excellent customer service skills - ability to respond to emails and phone calls in a courteous and timely manner
• Experience with vendor supplier networks (SAP Ariba, Oracle etc.) not necessary but considered an asset

• High energy, flexible and has a willingness to take initiative
• 1+ years of professional experience in billing or collections

Bonus if you:

• Working knowledge of Excel
• Experience with QuickBooks, Maxio/SaaSOptics & Salesforce

What’s in it for you:

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP program.
• Take what you need PTO.
• A Work Culture where:
• You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist
• We believe in meritocracy, where ideas and effort are publicly celebrated

About us:

Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn’t work behind a desk and needs enterprise-grade software at their fingertips.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.