Billing Analyst

Applause is raising the bar for digital quality and employee experience. Recognized as a Top Workplace, Applause provides award-winning software testing and UX research solutions to top brands. Our fully managed services leverage a global team and the world's largest independent testing community. We improve digital experiences for global innovators like Google, Microsoft, PayPal, Starbucks, Vodafone, and BMW.

We are seeking an experienced and detail-oriented Billing Analyst to join our growing Finance
team in India. In this role, you will play a critical part in managing end-to-end billing and
collections processes for our largest customers. You will be responsible for creating accurate
invoices using customer-specific templates and ensuring seamless submission through
specialized client billing portals.
This role offers excellent growth potential. Once fully ramped and familiar with our billing
operations, you will have opportunities to expand your scope with billing and collections across
broader global accounts.

Key Responsibilities
● Large Account Billing Management: Own the complete billing lifecycle for strategic key
accounts, ensuring accurate, timely, and compliant invoice generation.
● Portal Submissions &Vendor Management: Navigate and manage customer-specific
billing portals (e.g., Ariba, Coupa, Taulia, Tungsten, or proprietary client platforms) to upload
invoices, submit supporting documentation, and track approval statuses.
● Template Customization: Generate and format invoices tailored to customer-specific
requirements, guidelines, and proprietary templates.
● Collections & Accounts Receivable: Actively monitor outstanding account balances,
partner with client procurement/AP departments to resolve billing discrepancies, and ensure
timely payment collection.
● Reconciliation & Discrepancy Resolution: Perform regular account reconciliations,
research unapplied cash/credits, and resolve invoice holds or rejections proactively.
● Cross-Functional Collaboration: Partner closely with Account Management, Sales
Operations, and Customer Success teams to address billing inquiries and streamline
customer onboarding.
● Scope Expansion: Gradually expand responsibilities post-ramp to oversee billing,
collections, and credit management for additional regional and global accounts.

Qualifications & Requirements
● Experience: Minimum of 3 to 5 years of hands-on experience in B2B billing or accounts
receivable management, preferably within a multinational or global shared services
environment.
● Portal Proficiency: Demonstrate expertise in using third-party vendor billing portals (e.g.,
SAP Ariba, Coupa, Taulia, Tungsten Network, etc.).
● Technical Skills: Proficient with ERP billing systems (e.g., NetSuite, SAP, Oracle, or
Microsoft Dynamics) and advanced Microsoft Excel capabilities (VLOOKUPs, Pivot Tables,
data matching).
● Communication Skills: Excellent written and verbal English communication skills.
● Attention to Detail: Exceptional analytical skills with high precision in data entry, template
formatting, and numerical accuracy.
● Education: Bachelor's degree in Finance or Accounting
● Experience working across international time zones and collaborating with global finance
teams is preferred.
● Understanding of tax compliance, GST/VAT billing nuances, and multi-currency transactions.
● Proven ability to adapt quickly to custom workflows and process improvements.

Why Applause?

We’re proud to cultivate an inspiring, engaging employee culture that’s consistently reflected in high employee retention rates and satisfaction. Our talented team – known as Applause Nation – is set up for success with the latest collaboration and learning tools, opportunities for career advancement, and more.

• We have a flexible work environment with top talent from across the globe

• Collaborate with an international team of 450+ passionate, talented co-workers

• Expand your portfolio with exciting, hands-on projects providing exposure to well-known, global brands

• Learn and grow through structured onboarding, in-house knowledge sessions and access to thousands of virtual courses available on demand

• Incorporate AI and other exciting technologies into your work, to help you prioritize and boost productivity

• Experience a supportive culture that emphasizes teamwork, innovation and transparency

• Share your voice! Contribute and integrate creative and innovative ideas across roles and departments 

Applause Core Values: 

As a global employee community, we strive to uphold the following core values, which are critical to business success and how we measure individual and team performance. Do you share our core values? 

• Be Accountable: You love to take ownership, and hold yourself and others accountable to increase empowerment and success.

• Celebrate Authenticity: You love bringing your true self to work and creating genuine and trustful relationships within a diverse environment.

• In It Together: You have a team-first mindset and love collaborating with your peers.

• Create Value for Our Customers: You love delivering meaningful business impact and being a release partner for all aspects of digital quality.

• Crush Your Goals: You always strive for excellence and constantly seek ways to be better, more effective and more efficient.