Billing Analyst

What we want to accomplish and why we need you

Suki is a leading technology company that provides AI voice solutions for healthcare. Its mission is to reimagine the healthcare technology stack, making it invisible and assistive to lift the administrative burden from clinicians. Its flagship product is Suki Assistant, an AI assistant that uses generative AI to automatically create clinical documentation by ambiently listening to patient-clinician conversations. Suki helps clinicians complete notes 72% faster on average, assists with other tasks including coding and answering questions, and generates incremental revenue for organizations, delivering a 9X ROI in year 1. Suki also offers its proprietary AI and speech platform, Suki Platform, to partners who want to create best-in-class ambient and voice experiences for their solutions. Clinicians that use Suki already spend over 70% less time on administrative tasks, and we’re striving to do even better. Come and join us! 

We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctors. We’re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We’re confident enough to move fast and talented enough not to break thing

About the Role

This revenue operations role owns the systems of record behind every customer contract — from the moment it's signed through every pricing addendum that follows. This role keeps Salesforce and Chargebee accurate and in sync: filing contracts, standing up revenue schedules, creating and updating licenses, and executing pricing changes. It partners closely with Finance, Customer Success and Sales and works hand-in-hand with the CSAM, who owns the client relationship, to ensure continuity among all systems.

Key Responsibilities

Account Management and System Administration

• Align with Sales Operations on newly signed contracts and amendments to ensure accurate billing. Own billing-detail data entry and handle upfront outreach on all billing matters.
• Create Chargebee accounts for new contracts and update customer data when necessary. Work closely with the CSAM team to ensure accurate license creation and invoicing in Chargebee.
• Issue credit memos, void invoices, and update invoicing structure of Chargebee invoices. Collaborate with the CSAM team to understand the invoicing needs of customers and problem solve to find solutions to these needs.
• Perform quarterly audits to ensure that customer user information across Suki, Salesforce and Chargebee are the same.
• Respond to customer inquiries regarding payment methods, user management, invoice reconciliation etc.
• Update license pricing in SFDC and Chargebee for live or conversion-pending licenses whenever a signed addendum changes pricing
• Partner with accounting to assist in month end collection process for SMB and Group accounts

Cross-Functional Coordination

• Coordinate with Sales, Customer Success, Finance and Support to keep onboarding moving without gaps.
• Act as the systems-of-record owner for Salesforce and Chargebee data tied to contracts, licenses, and pricing, so the CSAM and Finance can trust what's in the system.

Tools & Systems

Salesforce (SFDC) · Chargebee · Gainsight 

Qualifications

• 1–3 years in sales operations or CS/revenue operations at a B2B SaaS company.
• Hands-on Salesforce administration experience; comfortable building and editing revenue schedules.
• Experience with a subscription billing platform (e.g., Chargebee, Zuora).
• Meticulous and detail-oriented — this role is the accuracy check behind every contract and pricing change.
• Comfortable coordinating across Finance, Support, and Customer Success to keep multi-step processes moving.

Tell me more about Suki

• On a roll: Named by Fast Company as one of the most innovative companies, named Google’s Partner of the Year for AI/ML, named by Forbes as one of the top 50 companies in AI .
• Great team: Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems.
• Great investors: We’re backed by Venrock, First Round Capital, Flare Capital, March Capital, Hedosophia and others. With our $165M raised so far, we have the resources to scale.
• Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it.
• Great customers: Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties.  Check out what one of our users says about how Suki has helped his practice.
• Impact: You’ll make an impact from day one. You’ll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better.
  

Suki is an Equal Opportunity Employer. We are dedicated to building a company that fosters inclusion and belonging and reflects the diverse communities we serve across the country. We know we are stronger this way, and we look forward to growing our team with these shared values.