Billing Analyst

Title: Billing Analyst

Unit: Behavioral Health & Compliance

Reports to: Data Analytics Manager

Status: Full Time; Regular; Non-Exempt

Salary Range: $35.72 per hour (approximately $65,000 annually)

Location: Long Island City, Queens

Days/Hours: Monday to Friday, 9am to 5pm (35 hours per week)

This position is represented by OPEIU Local 153.

Organization Overview:

The Fortune Society, Inc. (Fortune) has been working for over 57 years in service to our mission: to support successful reentry from incarceration and promote alternatives to incarceration, thus strengthening the fabric of our communities. The organization has evolved into one of the nation’s preeminent reentry and justice-informed service organizations, providing formerly incarcerated people with the skills and wrap-around services needed to break the cycle of crime and incarceration and to build productive lives in their communities.

Fortune has grown steadily over the years to an agency with over $90 million in annual budget with approximately 600 staff. We anticipate that we will keep growing, both in size and depth of service. Fortune has a dual mission: both advocacy and service. The advocacy portion of our mission focuses on building a more just criminal legal system and reducing the barriers to reentry into society. The service side of Fortune has evolved to encompass a broad range of programs that started with employment and education and now includes a robust array of services, among them: alternatives to incarceration, supervised release, court advocacy, discharge planning within correctional facilities, licensed substance use and mental health treatment, a housing continuum ranging from emergency and transitional through permanent congregate and scattered site housing, assistance in obtaining benefits, a care management unit, HIV services, a food and nutrition program, and an arts program. Each service we provide is informed by the needs of the population we serve. Fortune currently serves approximately 18,000 people a year. Our program models are recognized, both nationally and internationally, for their quality and innovation. We have locations in Brooklyn, The Bronx, Manhattan, and Queens.

Position Summary:

The Billing Specialist handles insurance claim submissions, tracks client insurance coverages, prior authorizations, and investigates denied claims to ensure reimbursements are paid accurately. The Billing Specialist will perform data entry, data integrity checks, data reporting, compliance oversight, physical and digital paperwork processing, and project management across all Behavioral Health functions and programs where billing is concerned.

Core Competencies

Mission and Fit:

Embodies Fortune’s mission and fit, and will be an effective member of the team in furthering both. The candidate should exhibit compassion and understanding for our participants (wherever they are in their re-entry process) and embrace Fortune’s core value that none of us should be measured against the worst things we have done.

Project Management:

Manage projects successfully throughout project lifecycle from inception to delivery with a results-driven mindset. Ensure data integrity through consistent monitoring, validation, and quality control. Identify errors or inconsistencies, implement corrective actions, and train staff as needed to maintain compliance with regulatory, contractual, and billing requirements. Demonstrate strong attention to detail and accountability in all data-related work and project timelines.

Time Management & Personal Organization:

Demonstrate excellent time management skills, particularly regarding strict weekly, monthly, and seasonal billing deadlines. They will be adept at maintaining personal organization in pursuing numerous tasks in parallel, managing their time to maximize efficiency, and will be good at completing tasks accurately and in a timely manner. This person will support operational planning, forecasting, and contract compliance.

Collaboration:

Partner effectively with program leadership, Compliance, Finance, IT, and clinical staff to support data entry and reporting. Communicate complex data clearly and professionally to diverse audiences, translating findings into actionable recommendations while working in a culturally responsive and team-oriented manner.

Essential Duties and Responsibilities:

• Perform weekly reviews and submissions of service billing, invoicing, vouchering, and other reimbursements across all Behavioral Health (BH) programs and service locations;
• Work with clinicians or other service providers to resolve data integrity errors related to all BH billing functions within specific deadlines;
• Stay informed on the latest billing guidelines, charge rates, and procedures announced by city, state, and federal agencies, including Medicaid, Medicare, OMH, and OASAS;
• Manage routine reviews of denied claims once they are adjudicated and support the appeal processes;
• Provide periodic information and data requested by other departments in a timely manner;
• Assist the Data Analytics Manager with routine auditing of BH billing practices;
• Serve as the backup person for facility, provider, and insurance payer credentialing paperwork preparation;
• Perform other duties as assigned.

Qualifications:

• Bachelor’s degree in Business, Healthcare Administration, Finance, or a related field;
• 2+ years of experience in medical billing or revenue cycle management preferred;
• Some familiarity with insurance billing and coding;
• Impeccable attention to detail and strong time management skills;
• Proficiency with EHR systems and Microsoft 365, particularly Excel;
• Exceptional communication and organizational skills;
• Ability to work accurately and efficiently in a fast-paced, evolving, cross-functional environment.

We seek talented, dedicated individuals from all walks of life who possess a strong commitment to this mission. Relevant personal experience is a plus.

Physical Demands:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.